Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. Dicte: Privacy-focused AI meeting assistant that records, transcribes, and summarizes meetings and voice notes on mobile and desktop. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bright Pattern when transcribing and quality-scoring 100% of customer support calls for compliance and coaching matters most, and Dicte when organizations with strict data-privacy or gdpr compliance needs matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
Privacy-focused AI meeting assistant that records, transcribes, and summarizes meetings and voice notes on mobile and desktop.
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
Dicte is an AI meeting assistant developed by Livdeo SAS, a France-based company, designed to capture and process both in-person and virtual meetings as well as personal voice notes. Users start a recording with one tap, and Dicte applies speech recognition with speaker identification to produce a transcript, then generates summaries, action items, and structured documents such as meeting minutes from the spoken content. It offers customizable AI processing tools (referred to as SKILLs) for outputs like two-page or detailed minutes, SWOT analysis, and project-oriented reports, and supports multiple languages. A defining characteristic of Dicte is its emphasis on data protection: audio is recorded locally on the device and only temporarily transferred to Dicte-operated servers in Paris for transcription before being deleted, with transcript pseudonymization applied before AI processing and an on-premises Edge AI option (DicteBOX) for enterprise use. Dicte is aimed at business executives, meeting leaders, and organizations with strict privacy or compliance requirements, and is available across iOS, Android, web, and desktop builds for Windows and macOS. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Bright Pattern is custom pricing (contact sales); Dicte is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Bright Pattern | Dicte |
|---|---|---|
| Core capability | Automatic speech recognition transcription of live and recorded interactions | One-tap recording for in-person and virtual meetings |
| Standout feature | OmniQM automated quality management with AI scoring of interactions | Speech recognition with speaker identification |
| Team usage | Sentiment analysis and intent/keyword detection on conversations | AI-generated summaries, action items, and meeting minutes |
| Integrations | Real-time agent assist with suggestions and compliance prompts | Customizable AI processing tools (SKILLs) such as SWOT and project reports |
| Languages & capture | Omnichannel coverage across voice, chat, SMS, and messaging | Multilingual transcription support |
| Best-fit workflow | CRM integrations including Salesforce and Zendesk | Privacy-focused processing with local audio storage and post-processing deletion |
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
Dicte
Choose Dicte if you need executives capturing and summarizing in-person and virtual meetings — strengths include strong privacy and data-protection design with eu-based processing.
Bright Pattern
Dicte
It depends on your workflow. Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching, while Dicte is strong for executives capturing and summarizing in-person and virtual meetings. Both transcribe and summarize meetings.
Bright Pattern is custom pricing and Dicte is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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