BriefMe: Italian mobile app that records conversations, transcribes them automatically, and generates AI summaries with key points, decisions, and action items. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist BriefMe when italian professionals capturing work meetings from a phone matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Run both through a week of actual calls to see which suits your workflow.
Italian mobile app that records conversations, transcribes them automatically, and generates AI summaries with key points, decisions, and action items.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
BriefMe is an Italian AI transcription and meeting-summary app that records conversations from a smartphone, automatically transcribes the audio, and generates intelligent summaries delivered both in the app and by email. The product is built around an Italian-language interface and workflow, targeting Italian professionals and teams. Users open the app, start an audio recording, and let the AI handle transcription afterward; BriefMe applies speaker recognition to distinguish participants, and users assign names to produce a labeled transcript. The app offers three recording modes tailored to different situations: a Meeting mode that produces structured summaries with key points, decisions made, and action items for professional calls; a Conversation mode for more informal discussions and brainstorming; and a Notes mode for organizing personal voice memos into clear, structured text. Summaries are typically available within a few minutes of finishing a recording. BriefMe is distributed as a free mobile app, and is aimed at users who want to speak instead of taking written notes during work meetings, casual conversations, or personal note-taking, without complex setup. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
BriefMe is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | BriefMe | Cresta |
|---|---|---|
| Core capability | Smartphone audio recording of conversations and meetings | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Automatic Italian-language transcription | Conversation intelligence analyzing 100% of interactions |
| Team usage | Speaker recognition with manual name assignment | Automated quality management and scoring across all calls |
| Integrations | Three modes: Meeting (structured summaries), Conversation, and Notes | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Meeting summaries with key points, decisions, and action items | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Summaries delivered in-app and via email | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
BriefMe
Choose BriefMe if you need italian professionals capturing work meetings from a phone — strengths include built for the italian language and italian users.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
BriefMe
Cresta
It depends on your workflow. BriefMe is strong for italian professionals capturing work meetings from a phone, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
BriefMe is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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