Boostlingo: Language access platform whose AI Pro engine delivers live AI captioning, translation, and transcription for meetings, webinars, and events. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Boostlingo when adding live ai-translated captions to a webinar or virtual meeting matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Try them side by side on real calls before deciding — needs vary by team.
Language access platform whose AI Pro engine delivers live AI captioning, translation, and transcription for meetings, webinars, and events.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Boostlingo is a language-access company whose product suite spans interpreter scheduling, on-site interpretation, remote video and phone interpretation, on-demand interpreter access, and AI-powered live captioning and translation. Its AI Pro engine provides transcription, live translation, and video captioning for meetings, events, and webinars, and the Boostlingo Events offering delivers continuous AI-translated captions for onsite, hybrid, and virtual sessions. Attendees can access live AI captions through a shared link or QR code without downloading anything, with captions appearing in their selected language in real time, and organizers can set default languages and enable automatic translation so the system streams translated captions throughout a session without manual switching. The platform supports a large number of languages and thousands of language pairs and integrates with major video-conferencing platforms including Zoom, Microsoft Teams, and Webex, as well as in-person and hybrid event setups. Boostlingo continues to expand its AI capabilities, including a more recent AI Interpreter that joins its AI captions and translations features. The product is actively operating in 2025/2026 and is well suited to event organizers, enterprises, and language-service providers that need scalable multilingual captioning and translation across both AI and human interpretation workflows. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Boostlingo is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Boostlingo | Cresta |
|---|---|---|
| Core capability | Automatic translation with configurable default languages | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | AI Pro engine for live transcription, translation, and video captioning | Conversation intelligence analyzing 100% of interactions |
| Team usage | Boostlingo Events for onsite, hybrid, and virtual multilingual sessions | Automated quality management and scoring across all calls |
| Integrations | No-download attendee access to live captions via link or QR code | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Support for 130+ languages and thousands of language pairs | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Integrations with Zoom, Microsoft Teams, and Webex plus human interpretation services | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Boostlingo
Choose Boostlingo if you need adding live ai-translated captions to a webinar or virtual meeting — strengths include combines ai captioning and translation with a full human-interpretation network.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Boostlingo
Cresta
It depends on your workflow. Boostlingo is strong for adding live ai-translated captions to a webinar or virtual meeting, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Boostlingo is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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