Bold: Bot-free AI notetaker by Bold App Studios that records meetings on-device, transcribes with speaker detection, and writes summaries with action items. DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Bold when capturing in-person meetings without sending a meeting bot matters most, and DialDesk when monitoring customer sentiment and churn risk in real time across support conversations matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Bot-free AI notetaker by Bold App Studios that records meetings on-device, transcribes with speaker detection, and writes summaries with action items.
DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.
Bold (Bold: AI Meeting Note Taker) is an AI meeting assistant from Bold App Studios that records conversations directly on the user's device and then automatically transcribes and summarizes them rather than sending a bot into the call. It offers one-tap recording with real-time transcription, can capture audio in the background whether the screen is on or off, and supports uploading existing audio files for transcription. The app performs speaker detection and diarization across multiple participants, and its AI writes concise summaries that surface action items, decisions, and key insights. Notes are searchable and can be filtered by date, speaker, topic, or keyword, and recordings include replay with smart navigation. Bold supports shareable web links and integrations including Google Meet calendar connection, Notion, Slack, email, and PDF export, with customizable templates for organizing notes. The vendor states the app supports several languages including English, Spanish, French, German, Italian, Portuguese, and Japanese, and offers end-to-end encryption and privacy controls. Bold is available across iPhone, iPad, Mac, and Apple Vision Pro, with a free tier plus premium subscription options, and is actively maintained in 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.
Best suited for
Bold is a free tier with paid upgrades (freemium); DialDesk is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Bold | DialDesk |
|---|---|---|
| Core capability | One-tap on-device recording with real-time transcription | Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages |
| Standout feature | Speaker detection and diarization for multiple participants | AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution) |
| Team usage | AI summaries highlighting action items and decisions | Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time |
| Integrations | Background recording with screen on or off, plus audio-file upload | Auto call summarization and logging that pushes notes into the CRM |
| Languages & capture | Searchable, filterable notes with shareable web links | Real-time supervisor dashboards with live agent performance and quality metrics |
| Best-fit workflow | Integrations with Google Meet, Notion, Slack, email, and PDF export | In-call agent assist with next-best-action prompts and CRM screen-pop integrations |
Bold
Choose Bold if you need capturing in-person meetings without sending a meeting bot — strengths include bot-free, on-device capture for in-person and virtual meetings.
DialDesk
Choose DialDesk if you need automatically scoring and auditing 100% of agent calls and chats for quality and compliance — strengths include audits 100% of interactions automatically instead of relying on small manual qa samples.
Bold
DialDesk
It depends on your workflow. Bold is strong for capturing in-person meetings without sending a meeting bot, while DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance. Both transcribe and summarize meetings.
Bold is a free tier with paid upgrades and DialDesk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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