Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. WayinVideo: An AI video platform that generates speaker-labeled, timestamped transcripts and summaries from uploaded recordings, including Zoom, Teams, and Google Meet meetings, plus animated multilingual captions for repurposed clips. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and WayinVideo when generating timestamped transcripts and summaries of podcasts and interviews matters most. Try them side by side on real calls before deciding — needs vary by team.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
An AI video platform that generates speaker-labeled, timestamped transcripts and summaries from uploaded recordings, including Zoom, Teams, and Google Meet meetings, plus animated multilingual captions for repurposed clips.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
WayinVideo is an all-in-one AI video platform that turns long recordings into transcripts, summaries, captions, and short clips. Users upload a video or audio file, import from Google Drive, or process content from YouTube, and the platform automatically produces a punctuated transcript with timestamps and speaker labels. It supports more than 100 languages and offers dedicated meeting tools for Zoom, Microsoft Teams, and Google Meet recordings, generating speaker-separated transcripts plus AI summaries with timestamped outlines and exact quotes. Transcripts and summaries can be exported as TXT or Markdown or copied to share with a team. Beyond transcription, WayinVideo provides text-based editing (editing the video by editing its transcript), highlight detection that auto-creates social clips, animated multilingual captions, in-video keyword search, and auto-reframing to vertical formats. It is aimed at content creators, podcasters, and teams that need to repurpose or review long-form video and meeting content. The product is available as a web app, a Chrome extension, and through an API.
Best suited for
Balto is a free tier with paid upgrades (freemium); WayinVideo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | WayinVideo |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Speaker-labeled, punctuated transcripts with timestamps across 100+ languages |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Dedicated AI meeting transcription and summarizer for Zoom, Teams, and Google Meet recordings |
| Team usage | Automated quality assurance scoring across 100% of calls | Timestamped AI summaries with outlines, exact quotes, and TXT/Markdown export |
| Integrations | Real-time compliance monitoring with audit trails | Text-based video editing that lets you edit footage by editing the transcript |
| Languages & capture | Automated call summaries and coaching recommendations | AI clip detection that turns long videos into multiple short, social-ready clips |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Animated multilingual captions and AI auto-reframe to vertical (9:16) formats |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
WayinVideo
Choose WayinVideo if you need transcribing and summarizing zoom, teams, or google meet recordings into speaker-labeled meeting notes — strengths include combines transcription, summarization, and meeting notes with video repurposing in one tool.
Balto
WayinVideo
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while WayinVideo is strong for transcribing and summarizing zoom, teams, or google meet recordings into speaker-labeled meeting notes. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and WayinVideo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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