Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Typist: AI speech-to-text service that converts audio and video into text and exports captions, with tiered models for speed or accuracy. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Typist when generating srt or webvtt captions for podcasts and videos matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
AI speech-to-text service that converts audio and video into text and exports captions, with tiered models for speed or accuracy.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Typist is an AI transcription service that converts audio and video files into text and caption files. Users upload recordings in common formats such as MP3, MP4, M4A, WAV, OGG, FLAC, and WebM, and Typist returns a transcript that can be exported to DOCX, SRT subtitles, WebVTT captions, PDF, or plain text. The platform offers multiple transcription models, described as Turbo for speed, Pro for a balance of speed and accuracy, and Studio for the highest accuracy, with the Studio tier adding speaker identification. Typist supports a wide range of languages and accents and provides word-level and segment-level timestamps, which makes it suitable for producing subtitles that import cleanly into video editors. The product positions itself around fast turnaround for pre-recorded content and predictable, credit-based usage. Its documented use cases span lectures, podcasts, interviews, research and client calls, and consulting meetings, alongside students, therapists, and video editors. A free tier with a limited number of minutes lets new users try the service before moving to paid plans, and a web dashboard handles uploads, transcription, and exports. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Typist is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Typist |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Audio and video to text transcription across many file formats |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Export to SRT subtitles, WebVTT captions, DOCX, PDF, and TXT |
| Team usage | Automated quality assurance scoring across 100% of calls | Multiple transcription models trading off speed and accuracy |
| Integrations | Real-time compliance monitoring with audit trails | Speaker identification on the highest-accuracy tier |
| Languages & capture | Automated call summaries and coaching recommendations | Word-level and segment-level timestamps for clean subtitle timing |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Support for a wide range of languages and accents |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Typist
Choose Typist if you need transcribing recorded interviews and research or client calls — strengths include clean subtitle exports (srt and webvtt) that import into video editors.
Balto
Typist
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Typist is strong for transcribing recorded interviews and research or client calls. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Typist is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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