Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. tl;dv: Video-first AI meeting recorder with searchable clips, 30+ language transcription, and EU/GDPR-friendly hosting. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and tl;dv when eu teams needing gdpr-friendly hosting matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Video-first AI meeting recorder with searchable clips, 30+ language transcription, and EU/GDPR-friendly hosting.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
tl;dv records meetings across Zoom, Google Meet, and Microsoft Teams and turns them into searchable video clips and transcripts in 30+ languages, with EU/GDPR-friendly hosting. The free plan offers unlimited recording, but keeps recordings for only 3 months and caps AI notes at 10 for the account's lifetime. Native CRM (HubSpot, Salesforce) and AI coaching are on the Business plan.
Best suited for
Balto is a free tier with paid upgrades (freemium); tl;dv is from $18/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | tl;dv |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Video clips |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | 30+ languages |
| Team usage | Automated quality assurance scoring across 100% of calls | EU/GDPR hosting |
| Integrations | Real-time compliance monitoring with audit trails | Speaker recognition |
| Languages & capture | Automated call summaries and coaching recommendations | Video clips |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | 30+ languages |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
tl;dv
Choose tl;dv if you need teams sharing video highlights — strengths include free plan with unlimited recording and 30+ language transcription.
Balto
tl;dv
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while tl;dv is strong for teams sharing video highlights. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and tl;dv is from $18/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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