Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Tali AI: Tali AI is a Canadian-built AI ambient scribe and medical dictation platform that turns patient conversations into structured clinical notes for healthcare providers. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Tali AI when clinics auto-populating insurance, disability, and referral forms from encounters matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Tali AI is a Canadian-built AI ambient scribe and medical dictation platform that turns patient conversations into structured clinical notes for healthcare providers.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Tali AI is an AI-powered clinical documentation platform for healthcare providers. Its Ambient Scribe listens to in-person, virtual, or phone visits and generates structured notes such as SOAP or consult notes from the conversation, without requiring explicit voice commands. It also offers AI medical dictation, where clinicians can speak a summary of a visit and have it converted into a structured note. Tali captures audio through a Chrome extension and desktop use, or via iOS and Android apps that can act as a microphone and sync notes to the desktop; it works with standard headset microphones. Beyond note-taking, Tali can pre-fill structured clinical and insurance forms, surface follow-up actions like referrals, labs, and prescriptions, and provides a medical search feature for medications and conditions. It integrates directly with EMRs/EHRs including Oscar Pro, TELUS Health Med Access, PS Suite, Healthquest, and Practice Fusion, and is positioned for primary care and specialty practices across multiple disciplines.
Best suited for
Balto is a free tier with paid upgrades (freemium); Tali AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Tali AI |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Ambient scribe that auto-generates structured SOAP and consult notes from patient conversations |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI medical dictation from spoken visit summaries |
| Team usage | Automated quality assurance scoring across 100% of calls | Direct integration with EMRs/EHRs including Oscar Pro, Med Access, PS Suite, Healthquest, and Practice Fusion |
| Integrations | Real-time compliance monitoring with audit trails | Capture via Chrome extension, desktop, and iOS/Android apps used as a microphone |
| Languages & capture | Automated call summaries and coaching recommendations | Automatic pre-filling of clinical and insurance forms |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Medical search for medications and conditions plus automatic follow-up task surfacing |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Tali AI
Choose Tali AI if you need family physicians and specialists documenting patient visits hands-free during or after appointments — strengths include purpose-built for clinical workflows with deep emr/ehr integrations.
Balto
Tali AI
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Tali AI is strong for family physicians and specialists documenting patient visits hands-free during or after appointments. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Tali AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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