Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Superwhisper: Voice-to-text app for Mac, Windows, and iOS that records and transcribes meetings on-device without a bot, with speaker labels and offline processing. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Superwhisper when offline dictation and voice typing across desktop and mobile matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Voice-to-text app for Mac, Windows, and iOS that records and transcribes meetings on-device without a bot, with speaker labels and offline processing.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Superwhisper is a voice-to-text application for macOS, Windows, and iOS that, in addition to system-wide dictation, can record and transcribe meetings directly from the device without joining the call as a visible bot. Its meeting transcription feature captures audio from meeting apps such as Zoom, Microsoft Teams, and Google Meet and produces transcripts with automatic speaker identification across longer recordings. Because the speech recognition models can run on-device, Superwhisper supports offline processing and states that meeting audio does not get uploaded, which the product frames as suitable for confidential calls or organizations with strict data policies. It supports a large range of languages with automatic detection and can transcribe common audio and video file formats including MP3, MP4, M4A, WAV, and WEBM. A Super Mode lets users dictate quick recaps or summaries that can be pasted into productivity tools, and a browser-based voice recorder is available for fast transcription. The app is positioned as both a general dictation tool and a bot-free meeting transcription option, and the website indicates the product is actively maintained. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Superwhisper is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Superwhisper |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Bot-free meeting recording and transcription captured from the device |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | On-device, offline speech recognition that keeps audio local |
| Team usage | Automated quality assurance scoring across 100% of calls | Automatic speaker labels across longer recordings |
| Integrations | Real-time compliance monitoring with audit trails | File transcription for MP3, MP4, M4A, WAV, and WEBM formats |
| Languages & capture | Automated call summaries and coaching recommendations | Super Mode for dictating recaps and summaries |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | System-wide voice typing across applications |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Superwhisper
Choose Superwhisper if you need transcribing confidential zoom, teams, or meet calls without a bot — strengths include records meetings without adding a visible bot to the call.
Balto
Superwhisper
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Superwhisper is strong for transcribing confidential zoom, teams, or meet calls without a bot. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Superwhisper is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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