Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. SpeakNotes: Browser-based AI tool that turns uploaded or recorded meeting audio and video into structured summaries with action items and decisions. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and SpeakNotes when extracting action items and decisions from long calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Browser-based AI tool that turns uploaded or recorded meeting audio and video into structured summaries with action items and decisions.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SpeakNotes is an AI-powered transcription and summarization platform that converts audio and video recordings into structured written content. Its workflow has three steps: users upload audio or video files, paste a YouTube link, or record directly in the browser; the system transcribes and analyzes the content; and it returns a structured summary in a chosen format. For meetings, SpeakNotes is designed to extract action items, decisions, and key discussion points, making it suited to turning recorded calls into usable minutes. It supports speech-to-text across 50+ languages and offers 15+ output formats, including meeting notes, transcripts, blog posts, and flashcards, with export to tools such as Notion and Obsidian. The product is browser-based with direct upload and YouTube integration rather than a meeting bot, so it is oriented toward processing existing recordings and in-browser capture. SpeakNotes targets professionals who work with recorded content, including meeting participants who need post-call summaries, as well as students, researchers, podcast listeners, and content creators who want condensed, structured takeaways from long audio or video. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); SpeakNotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | SpeakNotes |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Upload audio/video, paste a YouTube link, or record directly in the browser |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI transcription and analysis with structured summaries |
| Team usage | Automated quality assurance scoring across 100% of calls | Extraction of action items, decisions, and key discussion points |
| Integrations | Real-time compliance monitoring with audit trails | 15+ output formats including meeting notes and transcripts |
| Languages & capture | Automated call summaries and coaching recommendations | 50+ language support |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Export to Notion, Obsidian, and other tools |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
SpeakNotes
Choose SpeakNotes if you need turning recorded meeting audio or video into structured minutes — strengths include flexible inputs (file upload, youtube, in-browser recording).
Balto
SpeakNotes
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while SpeakNotes is strong for turning recorded meeting audio or video into structured minutes. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and SpeakNotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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