Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Scribewave: Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Scribewave when universities and qualitative researchers transcribing recorded sessions with speaker labels matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scribewave is an AI transcription platform from Belgian company Quantum Noodle BV (Leuven/Beerzel) that automatically converts audio and video files into editable text. Users upload recordings, the AI transcribes them, and an integrated editor lets people review and correct the text while audio plays, with click-to-audio sync so clicking a word jumps to that moment in the recording. The platform supports a wide range of languages and dialects, positioning itself around linguistic diversity and regional and mixed-language speech rather than English alone. It includes speaker diarization, custom vocabularies to preserve names and jargon, batch uploads, and exports to formats such as Word, Google Docs, and subtitle files (SRT/VTT), plus the ability to render captioned videos. An AI assistant can answer questions about a transcript and generate summaries, chapters, and meeting notes with timecode references. Scribewave emphasizes data ownership, European servers, and GDPR compliance, and states it does not use customer content to train its models. It targets journalists, researchers, universities, and content creators.
Best suited for
Balto is a free tier with paid upgrades (freemium); Scribewave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Scribewave |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | AI transcription of audio and video files into editable text across many languages and dialects |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Speaker diarization and speaker identification, including handling overlapping speech |
| Team usage | Automated quality assurance scoring across 100% of calls | Synchronized editor with click-to-audio word sync for review and correction |
| Integrations | Real-time compliance monitoring with audit trails | AI assistant that answers questions and generates summaries, chapters, and meeting notes with timecodes |
| Languages & capture | Automated call summaries and coaching recommendations | Custom vocabularies to preserve names, jargon, and domain terms |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Exports to Word, Google Docs, PDF, and subtitle formats (SRT/VTT), plus captioned video output |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Scribewave
Choose Scribewave if you need journalists and researchers transcribing and reviewing interviews across multiple languages — strengths include strong multilingual and dialect coverage with a focus on smaller and regional languages.
Balto
Scribewave
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Scribewave is strong for journalists and researchers transcribing and reviewing interviews across multiple languages. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Scribewave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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