Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Scribeberry: Scribeberry is an AI medical scribe that listens to clinical encounters, transcribes the conversation, and auto-generates structured clinical notes for healthcare providers. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Scribeberry when documenting telehealth appointments via a browser extension on video-call platforms matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Scribeberry is an AI medical scribe that listens to clinical encounters, transcribes the conversation, and auto-generates structured clinical notes for healthcare providers.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scribeberry is an AI-powered medical scribe built for clinicians. It captures patient-provider conversations through device or room microphones during in-person visits, and through a browser extension for telehealth sessions on platforms such as Zoom, Microsoft Teams, Google Meet, and Doxy. It transcribes the speech and automatically produces structured clinical documentation, including SOAP notes, dictation, referral letters, and auto-filled forms. The platform is available as a web app, mobile apps (including an iOS app), and a Chrome extension. It integrates with electronic medical records such as Epic, Accuro, Oscar Pro, and Jane App, pulling patient data in and pushing completed notes back. Scribeberry supports many languages and offers specialty-tuned models across fields like family medicine, psychiatry, pediatrics, internal medicine, surgery, dentistry, and veterinary care. It states it is HIPAA and PIPEDA compliant and SOC 2 Type II certified, with regional data residency. It is aimed at physicians, nurses, and allied health professionals seeking to reduce documentation time.
Best suited for
Balto is a free tier with paid upgrades (freemium); Scribeberry is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Scribeberry |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | AI scribe that auto-generates SOAP notes and clinical documentation from encounters |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Medical-grade dictation and transcription with multi-language support |
| Team usage | Automated quality assurance scoring across 100% of calls | Browser extension for telehealth platforms (Zoom, Teams, Google Meet, Doxy) |
| Integrations | Real-time compliance monitoring with audit trails | Bidirectional EMR integration (Epic, Accuro, Oscar Pro, Jane App) |
| Languages & capture | Automated call summaries and coaching recommendations | AI form filling, templates, and macros |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Specialty-tuned models across 40+ medical specialties |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Scribeberry
Choose Scribeberry if you need generating soap notes and clinical documentation automatically during patient visits — strengths include purpose-built for clinical workflows with emr push/pull integration.
Balto
Scribeberry
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Scribeberry is strong for generating soap notes and clinical documentation automatically during patient visits. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Scribeberry is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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