Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. ScribbleVet: An AI scribe for veterinarians that records appointments and automatically generates formatted SOAP notes and client-ready summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and ScribbleVet when producing client-ready take-home and recap instructions after appointments matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
An AI scribe for veterinarians that records appointments and automatically generates formatted SOAP notes and client-ready summaries.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
ScribbleVet is an AI-powered digital scribe built specifically for veterinarians and their teams. It captures a consultation by recording the appointment audio or by accepting dictated notes, then transcribes and processes the conversation to produce a fully formatted SOAP (Subjective, Objective, Assessment, Plan) note within minutes, filtering out irrelevant chatter. Beyond notes, it can draw visual dental charts for COHAT documentation, generate client-ready discharge instructions and recap emails, and summarize existing medical records. It supports multiple languages, including English, Spanish, and French. ScribbleVet is available as iOS and Android apps and through a web app, and offers one-click transfer of notes into practice management systems such as ezyVet, Pulse, and Vetspire. Customizable SOAP templates and a Plumb's drug monograph integration are also included. It is aimed at veterinarians across general practice, emergency, and specialist settings, from small animal to equine medicine, and allows technicians and front-desk staff to be added to an account. ScribbleVet has been adopted by the UC Davis School of Veterinary Medicine.
Best suited for
Balto is a free tier with paid upgrades (freemium); ScribbleVet is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | ScribbleVet |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Records appointments and auto-generates formatted SOAP notes |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Customizable SOAP note templates |
| Team usage | Automated quality assurance scoring across 100% of calls | Visual dental charts for COHAT documentation |
| Integrations | Real-time compliance monitoring with audit trails | Client-ready discharge instructions and recap emails |
| Languages & capture | Automated call summaries and coaching recommendations | Multi-language support (English, Spanish, French, and others) |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | One-click transfer to PIMS (ezyVet, Pulse, Vetspire) |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
ScribbleVet
Choose ScribbleVet if you need generating soap notes from veterinary exams without manual typing — strengths include purpose-built for veterinary workflows and terminology.
Balto
ScribbleVet
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while ScribbleVet is strong for generating soap notes from veterinary exams without manual typing. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and ScribbleVet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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