Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. RecordMeeting: AI meeting recorder and notetaker from Qualtir, available on the Google Workspace Marketplace and Chrome Web Store, that records, transcribes and summarizes Google Meet and other calls. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and RecordMeeting when generating action-item summaries for teams that rely on google meet matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
AI meeting recorder and notetaker from Qualtir, available on the Google Workspace Marketplace and Chrome Web Store, that records, transcribes and summarizes Google Meet and other calls.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
RecordMeeting is an AI meeting recorder and notetaker developed by Qualtir and distributed both as a Chrome extension on the Chrome Web Store and as a Google Workspace add-on through the Google Workspace Marketplace. Its primary focus is Google Meet, where it adds one-click recording, automatic transcription with speaker labels and timestamps, AI-generated summaries with action items, and meeting notes. Recordings, transcripts and summaries are stored in a private workspace on RecordMeeting's own platform rather than counting against the user's Google Drive storage, and an AI-powered search lets users jump to specific moments by asking natural-language questions about what was discussed. A notable positioning point is accessibility: unlike many Workspace Marketplace tools that require a paid Google Workspace account, RecordMeeting installs per-user and works with free Gmail accounts as well as any Workspace tier. Beyond Google Meet, the company describes support for Zoom, Microsoft Teams and Webex, along with sharing integrations. The product is actively operating in 2026 and supports desktop along with mobile platforms. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); RecordMeeting is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | RecordMeeting |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Available on the Google Workspace Marketplace and Chrome Web Store |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | One-click recording for Google Meet calls |
| Team usage | Automated quality assurance scoring across 100% of calls | Automatic transcription with speaker labels and timestamps |
| Integrations | Real-time compliance monitoring with audit trails | AI-generated summaries with action items |
| Languages & capture | Automated call summaries and coaching recommendations | AI-powered search to jump to specific moments in a meeting |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Recordings stored on its own platform, separate from Google Drive quota |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
RecordMeeting
Choose RecordMeeting if you need recording and transcribing google meet calls without a paid workspace plan — strengths include distributed through both the google workspace marketplace and chrome web store.
Balto
RecordMeeting
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while RecordMeeting is strong for recording and transcribing google meet calls without a paid workspace plan. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and RecordMeeting is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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