Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Noty.ai: An AI meeting assistant with a Chrome extension that transcribes calls in real time and generates summaries and action items. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Noty.ai when generating shareable summaries and task lists after meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
An AI meeting assistant with a Chrome extension that transcribes calls in real time and generates summaries and action items.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Noty.ai is an AI-powered meeting assistant focused on turning conversations into documented action. It provides real-time transcription during meetings, capturing details and deadlines as the discussion happens so users do not have to take notes manually, and it lets participants highlight key moments and add comments while the meeting is in progress. After a meeting ends, Noty generates a summary containing the essential information, which users can review, edit, and share with their team. The platform automatically detects tasks, deadlines, and the people they are assigned to, organizing them into to-do lists that can be distributed by email. Noty is available as a browser extension and works with online meeting platforms such as Google Meet and Zoom, and it connects with workplace tools including Google Docs to integrate meeting data into existing workflows. By tracking discussions across multiple sessions, it helps teams maintain continuity and accountability between meetings. It is aimed at professionals and teams who want lightweight, real-time meeting capture with automatic summaries and task tracking rather than a heavier conferencing suite. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Noty.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Noty.ai |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Real-time transcription during meetings |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Highlighting and commenting on key moments live |
| Team usage | Automated quality assurance scoring across 100% of calls | Post-meeting summaries that can be edited and shared |
| Integrations | Real-time compliance monitoring with audit trails | Automatic detection of tasks, deadlines, and assignees |
| Languages & capture | Automated call summaries and coaching recommendations | Browser extension for online meetings |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Integration with workplace tools such as Google Docs |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Noty.ai
Choose Noty.ai if you need transcribing google meet or zoom calls in real time — strengths include real-time transcription with live highlighting.
Balto
Noty.ai
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Noty.ai is strong for transcribing google meet or zoom calls in real time. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Noty.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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