Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Notulin.id: Indonesian AI meeting tool with an Indonesia-first ASR model that records calls, transcribes, and produces summaries, decision lists, and action items. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Notulin.id when automatically capturing scheduled zoom, meet, or teams calls via calendar matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Indonesian AI meeting tool with an Indonesia-first ASR model that records calls, transcribes, and produces summaries, decision lists, and action items.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notulin.id is an Indonesian AI meeting platform that records, transcribes, and automatically summarizes meetings in Bahasa Indonesia. Its main differentiator is an Indonesia-first automatic speech recognition (ASR) model the company says is tuned to recognize local technical terms, names, and company abbreviations more accurately than general-purpose engines. Notulin connects to Zoom, Google Meet, and Microsoft Teams to capture meetings, and integrates with Google and Outlook calendars so sessions can be picked up automatically. During processing it applies multi-speaker detection to identify who said what. After each meeting, Notulin generates a summary together with a decision list and a set of action items intended to be ready to share with the team shortly after the call ends. The product is aimed at Indonesian businesses and teams that hold frequent Bahasa Indonesia meetings and want reliable, locally accurate documentation without manual note-taking. It offers a free entry point and paid plans for individuals and larger organizations, positioning itself as a domestic alternative to international note-taking tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Notulin.id is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Notulin.id |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Indonesia-first ASR model tuned for local terms, names, and abbreviations |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Recording and transcription for Zoom, Google Meet, and Microsoft Teams |
| Team usage | Automated quality assurance scoring across 100% of calls | Google and Outlook calendar integration for automatic capture |
| Integrations | Real-time compliance monitoring with audit trails | Multi-speaker detection |
| Languages & capture | Automated call summaries and coaching recommendations | Automatic summaries with decision lists and action items |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Bahasa Indonesia language focus |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Notulin.id
Choose Notulin.id if you need indonesian companies needing accurate bahasa indonesia meeting minutes — strengths include locally trained asr aimed at higher accuracy for indonesian meetings.
Balto
Notulin.id
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Notulin.id is strong for indonesian companies needing accurate bahasa indonesia meeting minutes. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Notulin.id is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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