Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Notulen AI: Indonesian AI meeting agent that automatically joins calls, transcribes them, and sends summaries and action items in Bahasa Indonesia and English. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Notulen AI when distributing summaries and action items to participants after calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Indonesian AI meeting agent that automatically joins calls, transcribes them, and sends summaries and action items in Bahasa Indonesia and English.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notulen AI is an Indonesian AI meeting assistant built for teams that conduct meetings in Bahasa Indonesia and English. After a user connects their calendar, the assistant automatically joins scheduled meetings on Zoom, Google Meet, and Microsoft Teams as a bot, records and transcribes the conversation, and then generates structured meeting notes. The output includes summaries, captured decisions, and extracted action items, which are delivered to participants shortly after the meeting ends. The product is aimed at making post-meeting documentation effortless for productive teams in Indonesia, removing the need for someone to manually take minutes during a call. Notulen AI handles bilingual conversations, which is common in Indonesian business settings where speakers mix Bahasa Indonesia with English. It is offered as a web application with a login portal, and the company also publishes a companion mobile app. The service uses tiered plans based on recording usage and offers a short free trial for new users. Notulen AI is a distinct product from other similarly named Indonesian transcription services and focuses specifically on the automated meeting-agent workflow of join, transcribe, summarize, and distribute. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Notulen AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Notulen AI |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Calendar integration so the bot joins meetings automatically |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Recording and transcription for Zoom, Google Meet, and Microsoft Teams |
| Team usage | Automated quality assurance scoring across 100% of calls | Bilingual support for Bahasa Indonesia and English |
| Integrations | Real-time compliance monitoring with audit trails | Automatic meeting summaries and captured decisions |
| Languages & capture | Automated call summaries and coaching recommendations | Action-item extraction and tracking |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Post-meeting notes delivered to participants by email |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Notulen AI
Choose Notulen AI if you need automating minutes for recurring indonesian business meetings — strengths include purpose-built for indonesian teams working in mixed bahasa indonesia and english.
Balto
Notulen AI
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Notulen AI is strong for automating minutes for recurring indonesian business meetings. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Notulen AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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