Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Notta: High-accuracy transcription with 42+ language translation Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Notta when transcribing uploaded audio and video files matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
High-accuracy transcription with 42+ language translation
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notta records and transcribes meetings and uploaded audio/video in 58 languages, then generates AI summaries, chapters, and action items. It joins Zoom, Google Meet, Microsoft Teams, and Webex calls and integrates with Salesforce, HubSpot, Notion, Slack, and Zapier. The permanent free plan is limited — 120 transcription minutes per month with a hard 3-minute cap per recording, and no transcript export — so it suits trying the product more than recording full meetings; paid plans lift the caps substantially.
Best suited for
Balto is a free tier with paid upgrades (freemium); Notta is from $8.17/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Notta |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | 58-language transcription |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI summaries |
| Team usage | Automated quality assurance scoring across 100% of calls | File upload transcription |
| Integrations | Real-time compliance monitoring with audit trails | CRM integrations |
| Languages & capture | Automated call summaries and coaching recommendations | 58-language transcription |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | AI summaries |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Notta
Choose Notta if you need multilingual meeting transcription — strengths include transcription in 58 languages — among the widest coverage.
Balto
Notta
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Notta is strong for multilingual meeting transcription. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Notta is from $8.17/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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