Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. meetXcc: Bot-free Chrome extension that joins Google Meet invisibly, transcribes in many languages, and turns conversations into structured notes, mind maps, and action items. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and meetXcc when visual thinkers who want mind maps in addition to written summaries matters most. Try them side by side on real calls before deciding — needs vary by team.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Bot-free Chrome extension that joins Google Meet invisibly, transcribes in many languages, and turns conversations into structured notes, mind maps, and action items.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
meetXcc is a Chrome extension AI notetaker built for Google Meet that operates invisibly without adding a visible bot to the participant list. Once installed, it transcribes meetings in real time across a wide range of languages and converts the spoken conversation into structured outputs, including summaries, action items, and highlight extraction. A distinctive feature is its ability to render meeting content as mind maps, giving users a visual overview of topics and how a discussion progressed, alongside more conventional summaries organized by people, topics, and timeline. The extension supports inline note-taking during the call and includes an AI meeting helper for asking questions about what was discussed. Captured transcripts and notes can be exported with one click, emailed, or synced to cloud storage, and the product offers sharing options for distributing results to colleagues. meetXcc targets users who primarily meet on Google Meet and want a lightweight, bot-free capture experience that produces both readable notes and visual artifacts. The tool is actively maintained, with a free tier covering a limited number of meetings and a paid plan for unlimited use and enhanced AI capabilities. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); meetXcc is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | meetXcc |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Bot-free, invisible capture inside Google Meet |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Real-time transcription across many languages |
| Team usage | Automated quality assurance scoring across 100% of calls | AI summaries organized by people, topics, and timeline |
| Integrations | Real-time compliance monitoring with audit trails | Mind map generation from meeting content |
| Languages & capture | Automated call summaries and coaching recommendations | Action item and highlight extraction with inline note-taking |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | One-click export, email, and cloud storage sync |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
meetXcc
Choose meetXcc if you need google meet users who want bot-free capture without an extra participant — strengths include invisible, bot-free capture avoids adding a participant to the call.
Balto
meetXcc
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while meetXcc is strong for google meet users who want bot-free capture without an extra participant. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and meetXcc is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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