Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. MeetGeek: Auto-join recorder with meeting analytics and talk-time insights The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and MeetGeek when piping notes into slack, notion, and crms automatically matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Auto-join recorder with meeting analytics and talk-time insights
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetGeek records and transcribes Zoom, Google Meet, and Microsoft Teams meetings in 100+ languages, then generates AI summaries, highlights, and action items. It connects to 7,000+ apps (Slack, Notion, HubSpot, Salesforce, Zapier, Make, n8n) and offers team workspaces and conversation analytics on higher tiers. The free Basic plan includes 3 hours of transcription per month; paid plans raise the limits and retention.
Best suited for
Balto is a free tier with paid upgrades (freemium); MeetGeek is from $9.99/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | MeetGeek |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | 100+ languages |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI summaries |
| Team usage | Automated quality assurance scoring across 100% of calls | 7,000+ integrations |
| Integrations | Real-time compliance monitoring with audit trails | Team analytics |
| Languages & capture | Automated call summaries and coaching recommendations | 100+ languages |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | AI summaries |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
MeetGeek
Choose MeetGeek if you need multilingual meeting transcription — strengths include free plan with 3 hours of transcription per month.
Balto
MeetGeek
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while MeetGeek is strong for multilingual meeting transcription. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and MeetGeek is from $9.99/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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