Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. LogMeets (ログミーツ): LogMeets is a Japanese AI meeting-minutes service that automatically transcribes in-person and web meetings and uses GPT-4 to summarize, analyze, and translate the results. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and LogMeets (ログミーツ) when corporate meetings, interviews, and sales calls needing transcripts and ai summaries matters most. Try them side by side on real calls before deciding — needs vary by team.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
LogMeets is a Japanese AI meeting-minutes service that automatically transcribes in-person and web meetings and uses GPT-4 to summarize, analyze, and translate the results.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
LogMeets (ログミーツ) is a cloud-based AI meeting-minutes service from ZIKU Technologies (株式会社時空テクノロジーズ) in Tokyo. It automatically transcribes conversations from both face-to-face and online meetings, then stores the text alongside synchronized audio so users can search, play back, edit, and share the record. For in-person meetings it uses a dedicated mobile recorder device; for web conferences it provides a Windows application that captures Zoom, Teams, Webex, and Google Meet audio without special setup. Speaker identification distinguishes who said what in multi-participant sessions. The service integrates GPT-4 ("ログミーツ powered by GPT-4"), letting users summarize, analyze, and translate transcripts with a single click and no AI expertise. It is aimed at corporations, professional-services firms, schools, and especially government bodies, and the company reports adoption by 400+ municipalities. It carries Privacy Mark, ISO 27001 (ISMS), and ISO 27017 cloud-security certifications, with meeting data kept in the cloud rather than on the recording device.
Best suited for
Balto is a free tier with paid upgrades (freemium); LogMeets (ログミーツ) is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | LogMeets (ログミーツ) |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Automatic AI transcription of both in-person and web meetings |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | GPT-4-powered one-click summarization, analysis, and translation |
| Team usage | Automated quality assurance scoring across 100% of calls | Automatic speaker identification for multi-participant meetings |
| Integrations | Real-time compliance monitoring with audit trails | Dedicated mobile recorder device for face-to-face meetings |
| Languages & capture | Automated call summaries and coaching recommendations | Windows app capturing Zoom, Teams, Webex, and Google Meet without special setup |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Editor with synchronized audio-text playback, search, editing, and sharing |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
LogMeets (ログミーツ)
Choose LogMeets (ログミーツ) if you need local-government and municipal council meetings requiring formal minutes — strengths include handles both in-person (via hardware recorder) and online meetings, unlike web-only competitors.
Balto
LogMeets (ログミーツ)
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while LogMeets (ログミーツ) is strong for local-government and municipal council meetings requiring formal minutes. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and LogMeets (ログミーツ) is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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