Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. LiveVoice: LiveVoice is a live-audio platform for events that delivers simultaneous interpretation, AI voice and text translation, and real-time AI captions to attendees on their own phones and browsers. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and LiveVoice when adding live ai captions and transcripts for accessibility at on-site, online, or hybrid events matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
LiveVoice is a live-audio platform for events that delivers simultaneous interpretation, AI voice and text translation, and real-time AI captions to attendees on their own phones and browsers.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
LiveVoice is a live-audio platform built for events, conferences, meetings, guided tours, and church services. It turns attendees' own smartphones and browsers into receivers, so audiences listen to interpreted audio or read live captions in their own language without dedicated hardware, headsets, or IT setup. The platform supports remote simultaneous interpretation (RSI) by professional human interpreters working from anywhere through a multi-channel interpreter app, AI voice and text translation, or a combination of both. Its AI Live Captions feature transcribes a chosen audio channel in real time and can be configured in over 65 languages, displaying on the mobile app, web browsers, on-site screens, or as lower thirds in video streams. After an event, transcripts can be downloaded as text, CSV, SRT, or VTT files for sharing or repurposing. It works on iOS, Android, and Huawei devices and supports on-site, online, and hybrid events, integrating with video conferencing and livestreaming tools. It targets event organizers, conference planners, and accessibility teams.
Best suited for
Balto is a free tier with paid upgrades (freemium); LiveVoice is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | LiveVoice |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Simultaneous interpretation via human interpreters (including remote RSI) |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI voice and text translation in real time |
| Team usage | Automated quality assurance scoring across 100% of calls | AI Live Captions configurable in over 65 languages |
| Integrations | Real-time compliance monitoring with audit trails | Listen on attendees' own phones or browsers, no special hardware |
| Languages & capture | Automated call summaries and coaching recommendations | Downloadable transcripts in text, CSV, SRT, and VTT formats |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Caption delivery to app, browser, on-site screens, and video lower thirds |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
LiveVoice
Choose LiveVoice if you need providing multilingual interpretation and captions at conferences, churches, and guided tours — strengths include no dedicated receiver hardware or headsets needed; runs on attendees' own devices.
Balto
LiveVoice
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while LiveVoice is strong for providing multilingual interpretation and captions at conferences, churches, and guided tours. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and LiveVoice is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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