Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Letterly: Letterly is a multilingual AI speech-to-text app that turns dictated speech into polished notes, emails, summaries, and meeting transcripts across iOS, Android, Mac, Windows, and Web. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Letterly when transcribing and summarizing meetings or interviews with speaker separation matters most. Run both through a week of actual calls to see which suits your workflow.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Letterly is a multilingual AI speech-to-text app that turns dictated speech into polished notes, emails, summaries, and meeting transcripts across iOS, Android, Mac, Windows, and Web.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Letterly is a voice-to-text application that converts spoken words into clean, structured written text. Aimed at professionals, students, content creators, and anyone who prefers talking to typing, it lets users record speech directly in the app or dictate into other apps, then automatically transcribes the audio. Beyond raw transcription, Letterly applies AI rewriting so a single recording can become an email, a summary, a social post, a task list, a journal entry, or a meeting recap, using preset styles or custom instructions. It automatically detects and transcribes a wide range of languages and can handle mid-sentence language switching. For meetings and interviews, it offers speaker separation and can generate summaries from a recording. The app supports extended recordings, offline and screen-off dictation, quick-record widgets, and live sync across devices, including Apple Watch. It also integrates with external tools via Zapier and webhooks. Letterly states that user data is kept private and not used to train AI models. It runs on iOS, Android, Mac, Windows, and Web.
Best suited for
Balto is a free tier with paid upgrades (freemium); Letterly is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Letterly |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Automatic speech-to-text transcription of recorded or dictated audio |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI rewriting into multiple formats (emails, summaries, posts, task lists, journal entries) |
| Team usage | Automated quality assurance scoring across 100% of calls | Multilingual transcription with automatic language detection and mid-sentence switching |
| Integrations | Real-time compliance monitoring with audit trails | Meeting/interview support with speaker separation and summary generation |
| Languages & capture | Automated call summaries and coaching recommendations | Offline and screen-off recording, plus quick-record widget and Apple Watch dictation |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Cross-device sync and integrations via Zapier and webhooks |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Letterly
Choose Letterly if you need dictating and polishing emails, messages, and notes faster than typing — strengths include broad multilingual coverage with automatic language detection.
Balto
Letterly
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Letterly is strong for dictating and polishing emails, messages, and notes faster than typing. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Letterly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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