Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Krisp: AI noise cancellation plus meeting recording, notes and action items Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Krisp when clear audio for remote and call-center teams matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
AI noise cancellation plus meeting recording, notes and action items
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Krisp removes background noise, background voices, and echo at the device level, so it works across Zoom, Google Meet, Microsoft Teams, and virtually any conferencing or calling app. Beyond noise cancellation, paid plans add unlimited AI meeting notes, transcription, recording, and accent conversion. The free plan covers 60 minutes of noise cancellation per day; AI meeting notes come with a 7-day trial and then require a paid plan.
Best suited for
Balto is a free tier with paid upgrades (freemium); Krisp is from $8/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Krisp |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | AI noise cancellation |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | AI meeting notes |
| Team usage | Automated quality assurance scoring across 100% of calls | Transcription |
| Integrations | Real-time compliance monitoring with audit trails | Accent conversion |
| Languages & capture | Automated call summaries and coaching recommendations | AI noise cancellation |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | AI meeting notes |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Krisp
Choose Krisp if you need removing background noise on calls — strengths include best-in-class ai noise, voice, and echo cancellation.
Balto
Krisp
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Krisp is strong for removing background noise on calls. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Krisp is from $8/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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