Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Kai for Chrome: A Chrome extension that transcribes and summarizes meetings entirely on-device in the browser, with no bot, no account, and no upload. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Kai for Chrome when generating quick meeting summaries and action items without any setup matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
A Chrome extension that transcribes and summarizes meetings entirely on-device in the browser, with no bot, no account, and no upload.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Kai is a Chrome extension that transcribes and summarizes meetings entirely within the browser, running the full pipeline on the user's own device. Built by Morgen, the team behind the Morgen calendar app, it captures audio from any meeting or audio tab in Chrome, including Google Meet, the Zoom web client, and Microsoft Teams, without sending a bot into the call and without requiring an account or sign-up. Recording is triggered with a keyboard shortcut from the meeting tab. Audio capture happens in an offscreen document inside the extension and is transcribed locally using a Whisper speech-to-text model running via WebGPU or WebAssembly, so the audio never leaves the machine. At the end of a call, a local language model produces a clean summary with decisions, topics, and action items, including who is responsible. A side-panel interface lets users follow the transcript live during the meeting, and notes can optionally be emailed to a team in one click, at which point only the final text is shared. This makes Kai well suited to individuals who want fast, private, browser-based meeting notes without installing a desktop app or adding a visible bot, with an initial focus on English-language meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Kai for Chrome is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Kai for Chrome |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Fully on-device transcription in the browser via Whisper on WebGPU or WebAssembly |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Bot-free capture from Google Meet, Zoom web, Teams, and any Chrome audio tab |
| Team usage | Automated quality assurance scoring across 100% of calls | No account or sign-up required to start transcribing |
| Integrations | Real-time compliance monitoring with audit trails | Keyboard-shortcut recording with a live transcript side panel |
| Languages & capture | Automated call summaries and coaching recommendations | Local summaries with decisions, topics, and assigned action items |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | One-click optional email sharing of finished notes |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Kai for Chrome
Choose Kai for Chrome if you need privately transcribing google meet, zoom web, or teams calls inside chrome — strengths include audio and transcription stay on-device for strong privacy.
Balto
Kai for Chrome
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Kai for Chrome is strong for privately transcribing google meet, zoom web, or teams calls inside chrome. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Kai for Chrome is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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