Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Felo Subtitles: A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Felo Subtitles when generating live bilingual subtitles and downloadable transcripts for youtube live and other streams matters most. Try them side by side on real calls before deciding — needs vary by team.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Felo Subtitles, made by Felo Inc. (Sparticle), is a real-time transcription and translation tool delivered as a Chrome/Edge browser extension plus companion desktop apps for Windows and macOS. It listens to meeting and video audio, recognizes speech, and overlays live captions with instant translation into other languages, so participants can follow conversations across language barriers. The browser extension captions web-based audio such as Google Meet (web), YouTube Live, Twitch, and Facebook Live, while the separate Felo desktop app extends coverage to Zoom, Microsoft Teams, Webex, and Tencent Meeting without a bot joining the call. It recognizes speech in roughly 23 languages and translates into about 20 target languages. Captured sessions can be saved as transcripts and exported as text, and the tool offers AI summaries using templates for contexts like sales, learning, and one-on-ones. Custom speech and translation dictionaries let teams add industry terminology. It is aimed at IT, research, HR, legal, education, and video-creator users needing multilingual meeting communication.
Best suited for
Balto is a free tier with paid upgrades (freemium); Felo Subtitles is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Felo Subtitles |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Real-time live transcription with subtitles overlaid on meetings and video streams |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Instant translation of captions across roughly 20 target languages (speech recognition in ~23 languages) |
| Team usage | Automated quality assurance scoring across 100% of calls | No-bot capture: transcribes audio locally/in-browser without joining the meeting as a participant |
| Integrations | Real-time compliance monitoring with audit trails | Transcript saving and export to text documents |
| Languages & capture | Automated call summaries and coaching recommendations | AI-generated meeting summaries using templates (sales, learning, one-on-one) |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Custom speech and translation dictionaries for industry-specific terminology |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Felo Subtitles
Choose Felo Subtitles if you need following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time — strengths include captures meetings without adding a visible bot participant, which is less intrusive than bot-based notetakers.
Balto
Felo Subtitles
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Felo Subtitles is strong for following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Felo Subtitles is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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