Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. DepoIQ: DepoIQ is an AI platform that transcribes and analyzes legal depositions and Examinations Under Oath, turning testimony into structured, searchable claims intelligence. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and DepoIQ when insurers, tpas, and special investigation units reviewing euos and claim records for inconsistencies matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
DepoIQ is an AI platform that transcribes and analyzes legal depositions and Examinations Under Oath, turning testimony into structured, searchable claims intelligence.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
DepoIQ is an AI-powered claims and litigation intelligence platform built around legal depositions and Examinations Under Oath (EUOs). It ingests recorded testimony alongside medical records and billing documents, organizing them into a unified, searchable claim file. The platform captures testimony through uploaded transcripts and video, and also supports remote examinations conducted over Zoom with real-time transcription via its Examination Hub. From this material, DepoIQ generates structured summaries with page-line references, automatically flags contradictions and admissions, and connects testimony patterns across claimants, witnesses, and experts. Its "Ask DepoIQ" feature lets users run natural-language queries across all depositions, records, and EUOs without manual review. The company describes a proprietary "Large Behavioral Model" that analyzes linguistic, structural, and temporal patterns and extracts behavioral features from video, audio, and natural language to support credibility assessment. DepoIQ is aimed at insurers, third-party administrators, Special Investigation Units, and defense litigation law firms handling complex claims.
Best suited for
Balto is a free tier with paid upgrades (freemium); DepoIQ is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | DepoIQ |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | Transcription of depositions and EUOs from uploaded video or live remote sessions over Zoom |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Structured summaries with page-line references extracting key testimony |
| Team usage | Automated quality assurance scoring across 100% of calls | Automatic detection of contradictions, admissions, and impeachment opportunities across documents |
| Integrations | Real-time compliance monitoring with audit trails | Ask DepoIQ natural-language querying across all depositions, records, and EUOs |
| Languages & capture | Automated call summaries and coaching recommendations | Behavioral analysis of video, audio, and language via a proprietary Large Behavioral Model |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Cross-document analysis connecting testimony patterns across claimants, witnesses, and experts |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
DepoIQ
Choose DepoIQ if you need litigation and defense attorneys preparing cross-examination strategy from deposition testimony — strengths include purpose-built for depositions and euos rather than generic meeting notes.
Balto
DepoIQ
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while DepoIQ is strong for litigation and defense attorneys preparing cross-examination strategy from deposition testimony. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and DepoIQ is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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