Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. Cleft Notes: AI voice-note app that turns spoken thoughts and meeting audio into structured, organized notes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Balto when guiding agents live through objections and compliance requirements matters most, and Cleft Notes when turning spoken ideas into structured, formatted notes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
AI voice-note app that turns spoken thoughts and meeting audio into structured, organized notes.
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cleft Notes is an AI-powered voice-note app that captures spoken thoughts, meeting recaps, and other audio and converts them into structured, readable notes. Users record by speaking, and the app transcribes the audio and reshapes it into organized output, offering formats such as bulleted and headed notes, flowing paragraphs without bullets, or a cleaned-up verbatim transcript. It performs transcription on-device, which allows it to work offline and supports a privacy-focused approach, with encrypted cloud sync and local file storage that users control. Cleft integrates with a range of productivity tools, including Notion, Apple Notes, Obsidian, Todoist, and automation via Zapier, so notes can flow into existing workflows. The app is available across the Apple ecosystem, including iPhone, iPad, Mac, Apple Watch, and CarPlay, making it convenient to capture thoughts hands-free. While it is broadly a voice-to-notes tool, it is commonly used to capture meeting summaries and post-meeting recaps, and it is aimed at professionals and individuals who think out loud and want spoken input turned into well-formatted notes rather than raw recordings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Balto is a free tier with paid upgrades (freemium); Cleft Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Balto | Cleft Notes |
|---|---|---|
| Core capability | Real-time, in-call guidance with dynamic prompts and objection cues | On-device transcription that works offline |
| Standout feature | Agent Assist that surfaces knowledge-base answers live | Multiple output formats: organized, no-bullets, or verbatim |
| Team usage | Automated quality assurance scoring across 100% of calls | Encrypted cloud sync with user-controlled local storage |
| Integrations | Real-time compliance monitoring with audit trails | Integrations with Notion, Apple Notes, Obsidian, Todoist, and Zapier |
| Languages & capture | Automated call summaries and coaching recommendations | Available on iPhone, iPad, Mac, Apple Watch, and CarPlay |
| Best-fit workflow | Integrations with CRMs and phone systems such as Salesforce and RingCentral | Hands-free voice capture of thoughts and meeting recaps |
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Cleft Notes
Choose Cleft Notes if you need capturing post-meeting recaps and action items by voice — strengths include on-device transcription enables offline use and privacy.
Balto
Cleft Notes
It depends on your workflow. Balto is strong for guiding agents live through objections and compliance requirements, while Cleft Notes is strong for capturing post-meeting recaps and action items by voice. Both transcribe and summarize meetings.
Balto is a free tier with paid upgrades and Cleft Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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