Backtrack: An AI meeting intelligence tool for trade shows and hosted buyer events that captures 1:1 conversations and turns them into CRM-ready notes and insights. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Backtrack when exhibitors capturing booth and 1:1 buyer conversations at trade shows matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
An AI meeting intelligence tool for trade shows and hosted buyer events that captures 1:1 conversations and turns them into CRM-ready notes and insights.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
Backtrack is an AI meeting intelligence product focused on a niche that most notetakers ignore: in-person B2B conversations at trade shows, conferences, and hosted buyer events. Rather than running as a meeting bot, Backtrack captures live 1:1 conversations and converts them into transcripts, structured summaries, and CRM-ready follow-up notes so sales teams do not have to take notes during busy events. Its consumer app, marketed as Backtrack, also offers retroactive recording that continuously buffers recent audio and saves only the last several minutes when the user explicitly chooses to, which is useful for capturing a conversation that has already started; the company stores audio locally on-device until the user decides to upload or share, and recordings are not live-streamed. For events, Backtrack offers pre-configured capture that activates around scheduled meetings, transcription tuned for noisy venues, summaries covering buyer intent, objections, priorities, and next steps, and anonymized trend reports for organizers. It supports transcription in over 100 languages and provides an opt-out path for attendees, emphasizing transparency around recording. Backtrack is aimed at exhibitors, event organizers, and sales teams who need reliable conversation capture and follow-up in event settings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
Backtrack is a free tier with paid upgrades (freemium); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Backtrack | Scorebuddy |
|---|---|---|
| Core capability | Capture of in-person 1:1 conversations at trade shows and hosted events | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | Retroactive recording that saves the most recent minutes on demand (consumer app) | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | Transcription tuned for noisy venues in 100+ languages | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | Structured summaries covering buyer intent, objections, priorities, and next steps | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | CRM-ready follow-up notes and anonymized organizer trend reports | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | Local on-device storage until the user uploads or shares, with attendee opt-out | Built-in learning management system with targeted coaching and AI-generated courses |
Backtrack
Choose Backtrack if you need exhibitors capturing booth and 1:1 buyer conversations at trade shows — strengths include purpose-built for in-person event conversations that most notetakers miss.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
Backtrack
Scorebuddy
It depends on your workflow. Backtrack is strong for exhibitors capturing booth and 1:1 buyer conversations at trade shows, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
Backtrack is a free tier with paid upgrades and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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