Avoma: Avoma is an all-in-one AI meeting assistant with conversation and revenue intelligence that automates note-taking, transcription, scheduling, and sales-call coaching. Solidroad: Solidroad is an AI quality assurance and coaching platform that automatically reviews and scores 100% of a CX team's customer conversations across phone, chat, email, and video, then turns the findings into agent training simulations. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Avoma when automatically recording, transcribing, and summarizing sales and customer calls matters most, and Solidroad when onboarding and continuously coaching cx agents with realistic ai customer simulations matters most. Try them side by side on real calls before deciding — needs vary by team.
Avoma is an all-in-one AI meeting assistant with conversation and revenue intelligence that automates note-taking, transcription, scheduling, and sales-call coaching.
Solidroad is an AI quality assurance and coaching platform that automatically reviews and scores 100% of a CX team's customer conversations across phone, chat, email, and video, then turns the findings into agent training simulations.
Avoma is an AI meeting assistant that combines automated note-taking with conversation and revenue intelligence in a single platform. It records, transcribes, and summarizes meetings, generating AI notes from custom templates and syncing key details back to your CRM. Beyond documentation, Avoma layers in conversation intelligence for call scoring, talk-pattern analysis, and coaching, plus revenue intelligence features such as deal-risk alerts, sales-methodology tracking, and win-loss analysis. A built-in scheduler and lead router help teams book and route meetings. Avoma works with major conferencing platforms including Zoom, Google Meet, and Microsoft Teams, and connects to CRMs like Salesforce and HubSpot. It is aimed primarily at revenue and customer-facing teams that want meeting automation and pipeline insights together. Pricing is tiered, starting with a Startup plan and scaling to Organization and Enterprise, with optional intelligence add-ons.
Best suited for
Solidroad is an AI-native quality assurance and training platform built for enterprise customer experience and support teams. Instead of manually sampling a handful of interactions, it ingests and reviews 100% of customer conversations across phone calls, live chat, email tickets, and video, then auto-scores each one against custom scorecards aligned to a team's own quality standards. The platform auto-tags key moments, highlights, and risks, surfacing skill gaps and coaching opportunities across both human agents and AI agents. What makes it distinct is how it closes the loop: QA findings feed directly into AI-powered training simulations that look, act, and sound like real customers, letting reps practice scenarios that vary by difficulty, language, and channel while the system grades them and gives tailored feedback. It integrates with support stacks including Zendesk, Intercom, and Gong. Founded in 2023 and Y Combinator-backed, Solidroad raised a 2026 Series A and counts brands such as Ryanair, Oura, Crypto.com, Podium, and Fever among its customers. It is sold via demo and sales engagement.
Best suited for
Avoma is from $19/mo (paid); Solidroad is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Avoma | Solidroad |
|---|---|---|
| Core capability | AI-generated meeting notes and transcription with custom templates | Automated review and scoring of 100% of customer conversations across phone, chat, email, and video |
| Standout feature | Conversation intelligence with call scoring and coaching | Custom AI scorecards aligned to a team's own quality and compliance standards |
| Team usage | Revenue intelligence including deal-risk alerts and win-loss analysis | Auto-tagging of highlights, key actions, and risk moments within conversations |
| Integrations | Built-in scheduler and lead router | AI training simulations that mimic real customers, varied by difficulty, language, and channel |
| Languages & capture | CRM syncing with platforms like Salesforce and HubSpot | Automatic grading and tailored coaching feedback for agents based on QA findings |
| Best-fit workflow | AI-generated meeting notes and transcription with custom templates | Integrations with support tools like Zendesk, Intercom, and Gong |
Avoma
Choose Avoma if you need automatically recording, transcribing, and summarizing sales and customer calls — strengths include combines ai note-taking with conversation and revenue intelligence in one platform rather than separate tools.
Solidroad
Choose Solidroad if you need automating qa coverage to score every support call, chat, and ticket instead of sampling — strengths include reviews every interaction rather than a small manual sample, giving full qa coverage.
Avoma
Solidroad
It depends on your workflow. Avoma is strong for automatically recording, transcribing, and summarizing sales and customer calls, while Solidroad is strong for automating qa coverage to score every support call, chat, and ticket instead of sampling. Both transcribe and summarize meetings.
Avoma is from $19/mo and Solidroad is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
More head-to-head comparisons involving Avoma and Solidroad.
Avoma is SMB-friendly conversation intelligence; Gong is the enterprise revenue-intelligence leader. The core question is fit and budget, not just features.
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