AutoScribe (Mutuo Health): AutoScribe is an AI medical scribe by Mutuo Health that transcribes clinician-patient conversations in real time and generates clinical notes. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AutoScribe (Mutuo Health) when physicians documenting patient encounters hands-free during visits matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Run both through a week of actual calls to see which suits your workflow.
AutoScribe is an AI medical scribe by Mutuo Health that transcribes clinician-patient conversations in real time and generates clinical notes.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
AutoScribe, developed by Toronto-based Mutuo Health Solutions (a WELLSTAR company), is an AI-powered ambient medical scribe for healthcare providers. It uses automatic speech recognition and natural language processing to capture clinician-patient conversations in real time and automatically draft a structured clinical note. After an encounter, clinicians can review, edit, or delete sections that are not medically relevant before finalizing. The product is web-based and runs on any computer, tablet, or smartphone with an internet connection and a microphone, requiring no software download. It integrates with electronic medical record systems including PS Suite (Telus), Oscar EMR/Oscar Pro, Cerner, and Epic. AutoScribe supports many of the most commonly spoken languages in Canada and, for eligible Ontario subscribers, can predict diagnostic and billing codes. The company states the solution is HIPAA, PIPEDA, and PHIPA compliant. It is aimed at physicians and other clinicians across specialties who want to reduce documentation time and administrative burden during patient visits.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
AutoScribe (Mutuo Health) is a free tier with paid upgrades (paid); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | AutoScribe (Mutuo Health) | Scorebuddy |
|---|---|---|
| Core capability | Real-time speech-to-text transcription of clinician-patient conversations | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | Automatic generation of structured clinical notes with editable sections | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | EMR integrations including PS Suite, Oscar, Cerner, and Epic | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | Multilingual support for many commonly spoken Canadian languages | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Diagnostic and billing code prediction for eligible Ontario subscribers | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | Web-based access on any device with a microphone, no download required | Built-in learning management system with targeted coaching and AI-generated courses |
AutoScribe (Mutuo Health)
Choose AutoScribe (Mutuo Health) if you need physicians documenting patient encounters hands-free during visits — strengths include purpose-built for clinical documentation with emr integrations.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
AutoScribe (Mutuo Health)
Scorebuddy
It depends on your workflow. AutoScribe (Mutuo Health) is strong for physicians documenting patient encounters hands-free during visits, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
AutoScribe (Mutuo Health) is a free tier with paid upgrades and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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