AutoScribe (Mutuo Health): AutoScribe is an AI medical scribe by Mutuo Health that transcribes clinician-patient conversations in real time and generates clinical notes. CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AutoScribe (Mutuo Health) when physicians documenting patient encounters hands-free during visits matters most, and CallMiner when compliance and risk teams flagging regulatory or fraud issues across all customer calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AutoScribe is an AI medical scribe by Mutuo Health that transcribes clinician-patient conversations in real time and generates clinical notes.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AutoScribe, developed by Toronto-based Mutuo Health Solutions (a WELLSTAR company), is an AI-powered ambient medical scribe for healthcare providers. It uses automatic speech recognition and natural language processing to capture clinician-patient conversations in real time and automatically draft a structured clinical note. After an encounter, clinicians can review, edit, or delete sections that are not medically relevant before finalizing. The product is web-based and runs on any computer, tablet, or smartphone with an internet connection and a microphone, requiring no software download. It integrates with electronic medical record systems including PS Suite (Telus), Oscar EMR/Oscar Pro, Cerner, and Epic. AutoScribe supports many of the most commonly spoken languages in Canada and, for eligible Ontario subscribers, can predict diagnostic and billing codes. The company states the solution is HIPAA, PIPEDA, and PHIPA compliant. It is aimed at physicians and other clinicians across specialties who want to reduce documentation time and administrative burden during patient visits.
Best suited for
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
AutoScribe (Mutuo Health) is a free tier with paid upgrades (paid); CallMiner is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | AutoScribe (Mutuo Health) | CallMiner |
|---|---|---|
| Core capability | Real-time speech-to-text transcription of clinician-patient conversations | Automatic transcription of voice and digital interactions across multiple languages |
| Standout feature | Automatic generation of structured clinical notes with editable sections | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) |
| Team usage | EMR integrations including PS Suite, Oscar, Cerner, and Epic | Real-time agent guidance and alerts during live calls plus post-call analysis |
| Integrations | Multilingual support for many commonly spoken Canadian languages | Automated redaction of sensitive numeric data for compliance and security |
| Languages & capture | Diagnostic and billing code prediction for eligible Ontario subscribers | Automated scoring and quality management for compliance, performance, and sales |
| Best-fit workflow | Web-based access on any device with a microphone, no download required | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings |
AutoScribe (Mutuo Health)
Choose AutoScribe (Mutuo Health) if you need physicians documenting patient encounters hands-free during visits — strengths include purpose-built for clinical documentation with emr integrations.
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
AutoScribe (Mutuo Health)
CallMiner
It depends on your workflow. AutoScribe (Mutuo Health) is strong for physicians documenting patient encounters hands-free during visits, while CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching. Both transcribe and summarize meetings.
AutoScribe (Mutuo Health) is a free tier with paid upgrades and CallMiner is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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