Auris AI: Southeast Asia–built AI platform for transcribing audio and video, generating subtitles, and producing meeting and lecture notes across regional languages. Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Auris AI when transcribing recorded meetings and lectures in southeast asian languages matters most, and Bright Pattern when detecting customer sentiment and churn intent across voice and digital channels matters most. Try them side by side on real calls before deciding — needs vary by team.
Southeast Asia–built AI platform for transcribing audio and video, generating subtitles, and producing meeting and lecture notes across regional languages.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
Auris AI is an AI-powered transcription, subtitling, and translation platform operated by AI Communis, a company rooted in Southeast Asia. The product lets users convert audio and video recordings into editable text on a single web-based workspace, with a strong emphasis on Southeast Asian and other Asian languages including Bahasa Indonesia, Tagalog/Filipino, Vietnamese, Hindi, and several others. Beyond raw transcription, Auris AI is positioned for content workflows: it can add captions and subtitles to videos, translate spoken English into regional languages, and export the resulting text and captions for reuse. The platform lists lectures and meeting notes among its intended use cases, and its transcript editor is designed to work much like a word processor so users can correct and refine output before exporting. The service runs on cloud infrastructure in the Asia-Pacific region and the website highlights ongoing development, such as an updated subtitle editor. Auris AI is well suited to teams that operate across multiple Southeast Asian languages and need both meeting transcripts and video captioning from one tool rather than maintaining separate services for each task. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
Auris AI is a free tier with paid upgrades (freemium); Bright Pattern is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Auris AI | Bright Pattern |
|---|---|---|
| Core capability | Audio and video transcription into editable text | Automatic speech recognition transcription of live and recorded interactions |
| Standout feature | Subtitle and caption generation for video content | OmniQM automated quality management with AI scoring of interactions |
| Team usage | Translation between English and Southeast Asian languages | Sentiment analysis and intent/keyword detection on conversations |
| Integrations | Strong support for regional languages such as Bahasa Indonesia, Tagalog, and Vietnamese | Real-time agent assist with suggestions and compliance prompts |
| Languages & capture | Web-based transcript editor that works like a document | Omnichannel coverage across voice, chat, SMS, and messaging |
| Best-fit workflow | Export options for transcripts and captions | CRM integrations including Salesforce and Zendesk |
Auris AI
Choose Auris AI if you need transcribing recorded meetings and lectures in southeast asian languages — strengths include designed around southeast asian and other asian languages rather than treating them as add-ons.
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
Auris AI
Bright Pattern
It depends on your workflow. Auris AI is strong for transcribing recorded meetings and lectures in southeast asian languages, while Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching. Both transcribe and summarize meetings.
Auris AI is a free tier with paid upgrades and Bright Pattern is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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