Audiosum: AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Audiosum when transcribing arabic-language meetings and dialect-heavy discussions matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Run both through a week of actual calls to see which suits your workflow.
AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
Audiosum is an AI transcription and summarization platform with notable support for Arabic, including multiple dialects such as Gulf, Egyptian, Lebanese, Moroccan and Saudi, alongside English and other languages. While the platform is broadly used for lectures and educational content, it offers a dedicated meeting-transcription product that converts meeting recordings into transcripts, summaries and actionable notes, extracts key points and decisions, and identifies follow-up tasks. It supports recordings from Google Meet, Zoom and Microsoft Teams, provides live transcription, and includes an AI chat feature for asking questions about transcribed content. Exports are available in formats such as PDF, Word and TXT, and a mobile app is offered. The service was actively operating at the time of review, with a working signup flow and user reviews including Arabic-language feedback. Because Audiosum's primary marketing emphasis leans toward students and educators summarizing lectures, teams evaluating it specifically for business meetings should confirm that its meeting-transcription workflow and Arabic accuracy meet their needs, but it remains a relevant option for Arabic-speaking users seeking AI meeting transcription and summaries. Pricing varies by plan. Check the official website for current pricing.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
Audiosum is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Audiosum | QEval |
|---|---|---|
| Core capability | Arabic transcription with multiple dialects plus English and others | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Meeting transcription with summaries and action items | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Live transcription capability | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Supports Google Meet, Zoom and Teams recordings | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | AI chat to query transcribed content | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Exports to PDF, Word and TXT with a mobile app | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
Audiosum
Choose Audiosum if you need transcribing arabic-language meetings and dialect-heavy discussions — strengths include broad arabic dialect coverage for transcription.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Audiosum
QEval
It depends on your workflow. Audiosum is strong for transcribing arabic-language meetings and dialect-heavy discussions, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
Audiosum is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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