Audiosum: AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Audiosum when transcribing arabic-language meetings and dialect-heavy discussions matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Audiosum is an AI transcription and summarization platform with notable support for Arabic, including multiple dialects such as Gulf, Egyptian, Lebanese, Moroccan and Saudi, alongside English and other languages. While the platform is broadly used for lectures and educational content, it offers a dedicated meeting-transcription product that converts meeting recordings into transcripts, summaries and actionable notes, extracts key points and decisions, and identifies follow-up tasks. It supports recordings from Google Meet, Zoom and Microsoft Teams, provides live transcription, and includes an AI chat feature for asking questions about transcribed content. Exports are available in formats such as PDF, Word and TXT, and a mobile app is offered. The service was actively operating at the time of review, with a working signup flow and user reviews including Arabic-language feedback. Because Audiosum's primary marketing emphasis leans toward students and educators summarizing lectures, teams evaluating it specifically for business meetings should confirm that its meeting-transcription workflow and Arabic accuracy meet their needs, but it remains a relevant option for Arabic-speaking users seeking AI meeting transcription and summaries. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Audiosum is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Audiosum | EvaluAgent |
|---|---|---|
| Core capability | Arabic transcription with multiple dialects plus English and others | Automatic voice-call transcription with multi-language support |
| Standout feature | Meeting transcription with summaries and action items | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Live transcription capability | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Supports Google Meet, Zoom and Teams recordings | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | AI chat to query transcribed content | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Exports to PDF, Word and TXT with a mobile app | Coaching workflows, calibration, and dashboards built on QA insights |
Audiosum
Choose Audiosum if you need transcribing arabic-language meetings and dialect-heavy discussions — strengths include broad arabic dialect coverage for transcription.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Audiosum
EvaluAgent
It depends on your workflow. Audiosum is strong for transcribing arabic-language meetings and dialect-heavy discussions, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Audiosum is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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