Audiosum: AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Audiosum when transcribing arabic-language meetings and dialect-heavy discussions matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Run both through a week of actual calls to see which suits your workflow.
AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Audiosum is an AI transcription and summarization platform with notable support for Arabic, including multiple dialects such as Gulf, Egyptian, Lebanese, Moroccan and Saudi, alongside English and other languages. While the platform is broadly used for lectures and educational content, it offers a dedicated meeting-transcription product that converts meeting recordings into transcripts, summaries and actionable notes, extracts key points and decisions, and identifies follow-up tasks. It supports recordings from Google Meet, Zoom and Microsoft Teams, provides live transcription, and includes an AI chat feature for asking questions about transcribed content. Exports are available in formats such as PDF, Word and TXT, and a mobile app is offered. The service was actively operating at the time of review, with a working signup flow and user reviews including Arabic-language feedback. Because Audiosum's primary marketing emphasis leans toward students and educators summarizing lectures, teams evaluating it specifically for business meetings should confirm that its meeting-transcription workflow and Arabic accuracy meet their needs, but it remains a relevant option for Arabic-speaking users seeking AI meeting transcription and summaries. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Audiosum is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Audiosum | Cresta |
|---|---|---|
| Core capability | Arabic transcription with multiple dialects plus English and others | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Meeting transcription with summaries and action items | Conversation intelligence analyzing 100% of interactions |
| Team usage | Live transcription capability | Automated quality management and scoring across all calls |
| Integrations | Supports Google Meet, Zoom and Teams recordings | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | AI chat to query transcribed content | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Exports to PDF, Word and TXT with a mobile app | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Audiosum
Choose Audiosum if you need transcribing arabic-language meetings and dialect-heavy discussions — strengths include broad arabic dialect coverage for transcription.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Audiosum
Cresta
It depends on your workflow. Audiosum is strong for transcribing arabic-language meetings and dialect-heavy discussions, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Audiosum is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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