AudioPen: AudioPen records spoken voice notes, transcribes them, and rewrites the rambling speech into clear, structured text in a style you choose. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AudioPen when capturing and refining personal ideas, journal entries, or brainstorms by voice matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AudioPen records spoken voice notes, transcribes them, and rewrites the rambling speech into clear, structured text in a style you choose.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AudioPen is a voice-to-text tool that captures spoken thoughts and turns them into polished written notes. You record your voice (or upload an audio file), and AudioPen transcribes the speech, then rewrites it into clear, structured text by fixing grammar, cutting filler words, and organizing rambling input into coherent prose. Rather than producing a verbatim transcript, it reshapes what you said into finished writing in a style you select or train over time, with preset and custom styles available. It supports multiple languages and can transcribe speech in one language while writing the output in another. A SuperSummaries feature combines several notes into a single cohesive summary, and existing notes can be reformatted for different purposes such as emails or to-do lists. Built by independent developer Louis Pereira, it runs across iOS, iPad, Apple Watch, Android, Mac, and a Chrome extension, with Zapier and webhook integrations for sending notes elsewhere. It is aimed at people who think out loud and want to convert informal speech into professional written content.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
AudioPen is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | AudioPen | Cresta |
|---|---|---|
| Core capability | Records voice notes and transcribes speech to text | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Rewrites rambling speech into clear, structured prose with grammar fixes and filler removal | Conversation intelligence analyzing 100% of interactions |
| Team usage | Audio file upload for transcribing and rewriting existing recordings | Automated quality management and scoring across all calls |
| Integrations | Preset and custom writing styles that adapt to your voice over time | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Multi-language support, including speaking in one language and writing output in another | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | SuperSummaries to combine multiple notes, plus Zapier and webhook integrations | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
AudioPen
Choose AudioPen if you need capturing and refining personal ideas, journal entries, or brainstorms by voice — strengths include fast, low-friction way to turn spoken thoughts into clean, usable writing.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
AudioPen
Cresta
It depends on your workflow. AudioPen is strong for capturing and refining personal ideas, journal entries, or brainstorms by voice, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
AudioPen is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
More head-to-head comparisons involving AudioPen and Cresta.
AudioPen: AudioPen records spoken voice notes, transcribes them, and rewrites the rambling speech into clear, structured text in a style you choose. AudiosTranscribe: French-focused, bot-free meeting transcription tool with European inference, summaries, action plans, and automatic audio deletion. Below, they line up on price, capture method, and how each fits a real meeting stack.
AudioPen: AudioPen records spoken voice notes, transcribes them, and rewrites the rambling speech into clear, structured text in a style you choose. Audiosum: AI transcription platform with Arabic dialect support that transcribes and summarizes meetings, lectures and videos. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
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