Aqua Voice: Aqua Voice is an AI-powered, system-wide voice dictation app that turns speech into refined text in real time across the apps you already use on Mac and iPhone. Balto: Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Aqua Voice when dictating emails, documents, and slack messages hands-free across desktop apps matters most, and Balto when automating quality assurance and risk monitoring across all calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Aqua Voice is an AI-powered, system-wide voice dictation app that turns speech into refined text in real time across the apps you already use on Mac and iPhone.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Aqua Voice is an AI dictation tool built by Aqua Voice, Inc. (a Y Combinator startup) that converts spoken words into written text in real time. Rather than a standalone transcription window, it works system-wide: users hold a key (such as Space) and speak, and the dictated text is inserted into whatever app is in focus, including Gmail, Google Docs, Slack, code editors, and AI chat tools. It runs on macOS and iOS, with the iPhone app now live. Aqua is powered by Avalon, the company's proprietary speech-to-text model trained on prompt-style speech, code, and email, and it refines grammar and phrasing as you talk. It supports context awareness of on-screen content, a custom dictionary for technical terms and names, natural-language editing commands ("make this a list," "rephrase that"), style adaptation, and multilingual input across dozens of languages. It is aimed at developers, knowledge workers, and content creators who want a faster alternative to typing for emails, documents, messages, prompts, and code.
Best suited for
Balto is a contact-center AI platform centered on real-time guidance during live customer and sales calls. Rather than focusing on post-call review, Balto listens to conversations as they happen and surfaces dynamic prompts, objection-handling cues, compliance checklists, and knowledge-base answers to the agent in the moment. Its Agent Assist pulls relevant information so reps can respond to customer questions instantly, while real-time QA automatically scores interactions across all calls and flags compliance risk early, maintaining an audit trail for supervisors. Coaching automation tailors recommendations to each agent's performance, and real-time note generation produces call summaries without manual write-ups. Balto also offers voice AI agents to handle high-volume, repeatable calls and supports omnichannel context across voice and digital channels. It integrates with CRMs and telephony systems such as Salesforce and RingCentral. The platform is used across industries including healthcare, insurance, banking, collections, and home improvement, and is aimed at contact centers and sales teams that want in-the-moment guidance, compliance assurance, and automated quality management at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Aqua Voice is a free tier with paid upgrades (freemium); Balto is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Aqua Voice | Balto |
|---|---|---|
| Core capability | System-wide dictation that inserts text into any focused app (Gmail, Docs, Slack, code editors, AI chats) | Real-time, in-call guidance with dynamic prompts and objection cues |
| Standout feature | Avalon proprietary speech-to-text model tuned for technical vocabulary, code, and prompt-style speech | Agent Assist that surfaces knowledge-base answers live |
| Team usage | Custom dictionary for names, brands, and technical terms | Automated quality assurance scoring across 100% of calls |
| Integrations | Natural-language editing commands like 'make this a list' or 'rephrase that' mid-dictation | Real-time compliance monitoring with audit trails |
| Languages & capture | Context awareness of on-screen content, including code syntax | Automated call summaries and coaching recommendations |
| Best-fit workflow | Multilingual input across dozens of languages | Integrations with CRMs and phone systems such as Salesforce and RingCentral |
Aqua Voice
Choose Aqua Voice if you need dictating emails, documents, and slack messages hands-free across desktop apps — strengths include low-friction, system-wide voice input that works inside existing apps with no per-app setup.
Balto
Choose Balto if you need guiding agents live through objections and compliance requirements — strengths include guides agents during the call rather than only analyzing afterward.
Aqua Voice
Balto
It depends on your workflow. Aqua Voice is strong for dictating emails, documents, and slack messages hands-free across desktop apps, while Balto is strong for guiding agents live through objections and compliance requirements. Both transcribe and summarize meetings.
Aqua Voice is a free tier with paid upgrades and Balto is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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