Amberscript: Audio and video to text service offering automatic and human-verified transcripts and subtitles. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Amberscript when transcribing interviews, research, and media for accurate records matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Try them side by side on real calls before deciding — needs vary by team.
Audio and video to text service offering automatic and human-verified transcripts and subtitles.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
Amberscript is a speech-to-text service that converts audio and video into text and subtitles, offering both automatic AI transcription and human-verified options. Users upload recordings and choose between editable automatic transcripts produced by speech recognition or expert-reviewed transcripts refined by professional editors for higher accuracy. The platform similarly provides subtitles in either automated or professionally edited form, including translation services, and offers a transcript editor for reviewing and correcting output. Amberscript supports a large number of languages and additionally provides a speech-to-text API and data annotation services, as well as a meeting transcription offering for capturing and converting spoken meetings into text. The combination of self-serve automatic transcription and a human-review tier lets users trade off speed against accuracy depending on the use case. Amberscript is aimed at researchers, media organizations, businesses, and public-sector users who need reliable transcripts and subtitles, including those with accuracy or accessibility requirements that justify human-reviewed output rather than automation alone. Pricing varies by plan. Check the official website for current pricing.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
Amberscript is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Amberscript | QEval |
|---|---|---|
| Core capability | Automatic AI transcription of audio and video | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Human-verified transcript and subtitle option for higher accuracy | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Subtitle generation and translation services | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Transcript editor for reviewing and correcting output | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Speech-to-text API and meeting transcription support | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Automatic AI transcription of audio and video | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
Amberscript
Choose Amberscript if you need transcribing interviews, research, and media for accurate records — strengths include choice between fast automatic and accurate human-reviewed output.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Amberscript
QEval
It depends on your workflow. Amberscript is strong for transcribing interviews, research, and media for accurate records, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
Amberscript is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
More head-to-head comparisons involving Amberscript and QEval.
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