Alice Recorder: Privacy-focused iOS and web recorder that transcribes meetings and interviews in 100+ languages with AI summarization. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Alice Recorder when journalists and legal professionals needing secure, verified transcripts matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Run both through a week of actual calls to see which suits your workflow.
Privacy-focused iOS and web recorder that transcribes meetings and interviews in 100+ languages with AI summarization.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Alice Recorder, from AliceApp (aliceapp.ai), is a secure audio recording and transcription tool available as a native iOS app and a web application. Users record interviews, lectures, meetings, or field notes and receive searchable transcripts, with the company highlighting fast file uploads and transcription across 100+ languages and dialects. Beyond raw transcription, Alice integrates with Claude AI to analyze transcripts and produce summaries and workflow automations, so a recorded meeting can be turned into structured notes and follow-ups. The product emphasizes privacy and security as a core differentiator, stating no analytics or tracking, no use of customer content for AI training, signal-level encryption, optional auto-delete scheduling for recordings, and enterprise compliance with HIPAA, SOC 2, GDPR, and CCPA. It supports a wide range of export formats including PDF, DOCX, TXT, SRT, VTT, JSON, CSV, HTML, and media files, and connects to tools such as Slack, Notion, Dropbox, Gmail, OneDrive, Salesforce, and HubSpot. Alice positions itself for journalists, legal professionals, and universities who need verified transcripts and strict data handling. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Alice Recorder is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Alice Recorder | Cresta |
|---|---|---|
| Core capability | Records and transcribes meetings, interviews, and lectures in 100+ languages | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Claude AI integration for transcript analysis, summaries, and automations | Conversation intelligence analyzing 100% of interactions |
| Team usage | Privacy-first design: no tracking, no training on user content, signal-level encryption | Automated quality management and scoring across all calls |
| Integrations | Enterprise compliance (HIPAA, SOC 2, GDPR, CCPA) and auto-delete scheduling | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Wide export options (PDF, DOCX, TXT, SRT, VTT, JSON, CSV, HTML, audio/video) | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Integrations with Slack, Notion, Dropbox, Gmail, OneDrive, Salesforce, and HubSpot | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Alice Recorder
Choose Alice Recorder if you need journalists and legal professionals needing secure, verified transcripts — strengths include strong privacy and compliance posture for sensitive recordings.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Alice Recorder
Cresta
It depends on your workflow. Alice Recorder is strong for journalists and legal professionals needing secure, verified transcripts, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Alice Recorder is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
More head-to-head comparisons involving Alice Recorder and Cresta.
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