Akkadu: Akkadu is an AI-powered platform that delivers real-time live captions, subtitles, and remote simultaneous interpretation in 90+ languages for events, meetings, and video content. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Akkadu when adding multilingual live captions and subtitles to conferences, webinars, and hybrid events matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Run both through a week of actual calls to see which suits your workflow.
Akkadu is an AI-powered platform that delivers real-time live captions, subtitles, and remote simultaneous interpretation in 90+ languages for events, meetings, and video content.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
Akkadu, built by Akkadu Technology, is a platform for breaking down language barriers in live and recorded settings. It listens to a speaker's audio and produces real-time AI live captions and subtitles in more than 90 languages, and can deliver an AI voice translation that voices a speaker's words in another language. Beyond automated transcription and translation, Akkadu also offers remote simultaneous interpretation (RSI), connecting human interpreters to events, plus human live captioning for higher-accuracy needs. It is available as a desktop and web-based application and is designed to work alongside common video conferencing tools such as Zoom, Microsoft Teams, Webex, and Google Meet, as well as on-site and hybrid events. The company states it does not store voice data and gives users control to delete transcripts. Akkadu targets event organizers, conferences, corporate meetings, universities, content creators, and language service providers who need multilingual accessibility. It is offered on a pay-as-you-go hourly model with a free limited demo tier.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
Akkadu is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Akkadu | QEval |
|---|---|---|
| Core capability | Real-time AI live captions and subtitles in 90+ languages | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | AI voice translation that voices a speaker into another language | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Remote simultaneous interpretation (RSI) with human interpreters | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Human live captioning option for higher accuracy | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Works with Zoom, Microsoft Teams, Webex, and Google Meet plus on-site/hybrid events | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Custom glossaries and accent recognition to improve accuracy | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
Akkadu
Choose Akkadu if you need adding multilingual live captions and subtitles to conferences, webinars, and hybrid events — strengths include covers 90+ languages across captions, subtitles, interpretation, and voice translation.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Akkadu
QEval
It depends on your workflow. Akkadu is strong for adding multilingual live captions and subtitles to conferences, webinars, and hybrid events, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
Akkadu is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
More head-to-head comparisons involving Akkadu and QEval.
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