Akkadu: Akkadu is an AI-powered platform that delivers real-time live captions, subtitles, and remote simultaneous interpretation in 90+ languages for events, meetings, and video content. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Akkadu when adding multilingual live captions and subtitles to conferences, webinars, and hybrid events matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Try them side by side on real calls before deciding — needs vary by team.
Akkadu is an AI-powered platform that delivers real-time live captions, subtitles, and remote simultaneous interpretation in 90+ languages for events, meetings, and video content.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Akkadu, built by Akkadu Technology, is a platform for breaking down language barriers in live and recorded settings. It listens to a speaker's audio and produces real-time AI live captions and subtitles in more than 90 languages, and can deliver an AI voice translation that voices a speaker's words in another language. Beyond automated transcription and translation, Akkadu also offers remote simultaneous interpretation (RSI), connecting human interpreters to events, plus human live captioning for higher-accuracy needs. It is available as a desktop and web-based application and is designed to work alongside common video conferencing tools such as Zoom, Microsoft Teams, Webex, and Google Meet, as well as on-site and hybrid events. The company states it does not store voice data and gives users control to delete transcripts. Akkadu targets event organizers, conferences, corporate meetings, universities, content creators, and language service providers who need multilingual accessibility. It is offered on a pay-as-you-go hourly model with a free limited demo tier.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Akkadu is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Akkadu | EvaluAgent |
|---|---|---|
| Core capability | Real-time AI live captions and subtitles in 90+ languages | Automatic voice-call transcription with multi-language support |
| Standout feature | AI voice translation that voices a speaker into another language | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Remote simultaneous interpretation (RSI) with human interpreters | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Human live captioning option for higher accuracy | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Works with Zoom, Microsoft Teams, Webex, and Google Meet plus on-site/hybrid events | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | Custom glossaries and accent recognition to improve accuracy | Coaching workflows, calibration, and dashboards built on QA insights |
Akkadu
Choose Akkadu if you need adding multilingual live captions and subtitles to conferences, webinars, and hybrid events — strengths include covers 90+ languages across captions, subtitles, interpretation, and voice translation.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Akkadu
EvaluAgent
It depends on your workflow. Akkadu is strong for adding multilingual live captions and subtitles to conferences, webinars, and hybrid events, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
Akkadu is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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