Akkadu: Akkadu is an AI-powered platform that delivers real-time live captions, subtitles, and remote simultaneous interpretation in 90+ languages for events, meetings, and video content. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Akkadu when adding multilingual live captions and subtitles to conferences, webinars, and hybrid events matters most, and Cresta when analyzing every interaction to identify behaviors that drive outcomes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Akkadu is an AI-powered platform that delivers real-time live captions, subtitles, and remote simultaneous interpretation in 90+ languages for events, meetings, and video content.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Akkadu, built by Akkadu Technology, is a platform for breaking down language barriers in live and recorded settings. It listens to a speaker's audio and produces real-time AI live captions and subtitles in more than 90 languages, and can deliver an AI voice translation that voices a speaker's words in another language. Beyond automated transcription and translation, Akkadu also offers remote simultaneous interpretation (RSI), connecting human interpreters to events, plus human live captioning for higher-accuracy needs. It is available as a desktop and web-based application and is designed to work alongside common video conferencing tools such as Zoom, Microsoft Teams, Webex, and Google Meet, as well as on-site and hybrid events. The company states it does not store voice data and gives users control to delete transcripts. Akkadu targets event organizers, conferences, corporate meetings, universities, content creators, and language service providers who need multilingual accessibility. It is offered on a pay-as-you-go hourly model with a free limited demo tier.
Best suited for
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Akkadu is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Akkadu | Cresta |
|---|---|---|
| Core capability | Real-time AI live captions and subtitles in 90+ languages | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | AI voice translation that voices a speaker into another language | Conversation intelligence analyzing 100% of interactions |
| Team usage | Remote simultaneous interpretation (RSI) with human interpreters | Automated quality management and scoring across all calls |
| Integrations | Human live captioning option for higher accuracy | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Works with Zoom, Microsoft Teams, Webex, and Google Meet plus on-site/hybrid events | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Custom glossaries and accent recognition to improve accuracy | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Akkadu
Choose Akkadu if you need adding multilingual live captions and subtitles to conferences, webinars, and hybrid events — strengths include covers 90+ languages across captions, subtitles, interpretation, and voice translation.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Akkadu
Cresta
It depends on your workflow. Akkadu is strong for adding multilingual live captions and subtitles to conferences, webinars, and hybrid events, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Akkadu is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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