Airspeed: Sales conversation intelligence and coaching platform (formerly Glyphic) that records and analyzes calls, scores reps, and keeps CRM data in sync. Bright Pattern: Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Airspeed when revenue teams wanting every call scored and connected to account history matters most, and Bright Pattern when detecting customer sentiment and churn intent across voice and digital channels matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Sales conversation intelligence and coaching platform (formerly Glyphic) that records and analyzes calls, scores reps, and keeps CRM data in sync.
Bright Pattern is an omnichannel contact center platform that transcribes live and recorded customer interactions and applies AI-powered quality management and analytics across all channels.
Airspeed, formerly known as Glyphic, is a sales conversation intelligence and revenue-team platform that records, transcribes, and analyzes calls and connects them with email and ticket history into a persistent memory of each customer account. It integrates with meeting platforms such as Zoom and Teams to capture conversations, then surfaces key themes, generates pre-call and post-call intelligence, and provides contextual answers about accounts grounded in actual interactions. For coaching, Airspeed identifies coachable moments with specific post-call scorecards, tracks metrics like talk-to-listen ratio against team benchmarks, delivers automated coaching plans before standups, and offers a practice simulator with buyer personas to build specific skills such as pricing-objection handling and champion building. It scores live calls during conversations and tracks rep improvement over time. On the workflow side, Airspeed auto-syncs data to Salesforce, HubSpot, and Outreach, works within Gmail, Outlook, and Slack, and uses agents that detect signals like champion changes or stalled deals to draft outreach for rep approval and maintain CRM hygiene. The company is based in London and New York and rebranded from Glyphic to Airspeed in 2026; it is a live, operating product. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Bright Pattern is an enterprise omnichannel contact center (CCaaS) platform that captures, transcribes, and analyzes customer interactions across voice, chat, SMS, messenger, and other channels. Its automatic speech recognition converts live and recorded calls into searchable text transcripts, which feed sentiment analysis, keyword and intent detection, and quality scoring. The platform's OmniQM quality management system automatically evaluates and scores interactions, flagging conversations for supervisor review and tracking metrics like AHT, CSAT, NPS, and first-call resolution. Real-time agent assist surfaces suggestions and compliance prompts during conversations, while interaction analytics help managers spot trends such as customer churn. Bright Pattern integrates with CRMs including Salesforce and Zendesk, and supports speech recognition in multiple languages. It is built for contact centers, BPOs, and customer service teams in sectors such as healthcare, insurance, financial services, retail, and government. It is available as cloud SaaS, on-premise, or private cloud, with a stated 30-day free trial.
Best suited for
Airspeed is a free tier with paid upgrades (freemium); Bright Pattern is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Airspeed | Bright Pattern |
|---|---|---|
| Core capability | Call and meeting recording with transcription via Zoom, Teams, and other platforms | Automatic speech recognition transcription of live and recorded interactions |
| Standout feature | Persistent customer memory linking calls, emails, and tickets | OmniQM automated quality management with AI scoring of interactions |
| Team usage | Pre-call and post-call AI intelligence and key-theme extraction | Sentiment analysis and intent/keyword detection on conversations |
| Integrations | Rep coaching with post-call scorecards, talk-to-listen benchmarks, and coaching plans | Real-time agent assist with suggestions and compliance prompts |
| Languages & capture | Skill tracking on specific competencies plus a roleplay simulator with buyer personas | Omnichannel coverage across voice, chat, SMS, and messaging |
| Best-fit workflow | Live call scoring during conversations | CRM integrations including Salesforce and Zendesk |
Airspeed
Choose Airspeed if you need revenue teams wanting every call scored and connected to account history — strengths include combines conversation intelligence with structured rep scorecards and skill tracking.
Bright Pattern
Choose Bright Pattern if you need transcribing and quality-scoring 100% of customer support calls for compliance and coaching — strengths include transcription is tightly integrated with quality management and analytics across all channels.
Airspeed
Bright Pattern
It depends on your workflow. Airspeed is strong for revenue teams wanting every call scored and connected to account history, while Bright Pattern is strong for transcribing and quality-scoring 100% of customer support calls for compliance and coaching. Both transcribe and summarize meetings.
Airspeed is a free tier with paid upgrades and Bright Pattern is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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