Airepoto: Korean AI meeting documentation platform by RSUPPORT that records, transcribes with speaker separation, and summarizes meetings across Zoom, Teams, and Google Meet. Observe.AI: Observe.AI is a contact-center conversation intelligence platform that records, transcribes, and auto-scores customer calls and chats against quality scorecards while guiding agents in real time. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Airepoto when korean enterprises documenting zoom, teams, or google meet meetings matters most, and Observe.AI when contact-center agents getting real-time prompts and after-call summaries during live interactions matters most. Run both through a week of actual calls to see which suits your workflow.
Korean AI meeting documentation platform by RSUPPORT that records, transcribes with speaker separation, and summarizes meetings across Zoom, Teams, and Google Meet.
Observe.AI is a contact-center conversation intelligence platform that records, transcribes, and auto-scores customer calls and chats against quality scorecards while guiding agents in real time.
Airepoto (AI레포토) is an AI meeting documentation platform developed by RSUPPORT Co., Ltd., a South Korean software company based in Seoul. It automatically records, transcribes, and summarizes meetings, marketed as the easiest way to capture meeting content so participants can focus on the discussion. Airepoto converts recorded audio files in formats such as m4a and mp4 into text and produces summaries, with AI that distinguishes speakers by analyzing voice characteristics and speech patterns and can learn to recognize the voices of frequent meeting participants over time. Its summarization understands sentence flow and context to extract important keywords, decisions, and action items, and it can generate either detailed or key-point versions of meeting notes. The platform integrates with Zoom, Microsoft Teams, and Google Meet via bot attendance for online meetings, and also handles offline meetings recorded on smartphones or camcorders as well as pre-existing audio files. Airepoto provides real-time collaborative editing of transcripts and is available through both web access and mobile apps on iOS and Android, where a single button starts recording a meeting or lecture. Backed by RSUPPORT's enterprise software experience, it emphasizes security with ISO/IEC 27001 compliance and AES-256 encryption, and states that user data is not used to train AI models. The service is currently operating with free and paid plans. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Observe.AI is a conversation intelligence and CX platform built for contact centers. It captures customer interactions across voice, chat, and email, then transcribes them using a proprietary automatic speech recognition (ASR) engine that produces diarized transcripts with built-in PII redaction. On top of those transcripts, it layers large language models to automatically evaluate 100% of conversations against configurable QA scorecards, replacing the manual sampling most quality teams rely on. The platform surfaces sentiment, keyword spotting, and operational insights, and feeds them into coaching workflows for supervisors. For frontline agents, an Agent Copilot delivers real-time guidance, next-best-action prompts, and automated after-call summaries during live interactions. It's aimed at enterprise CX, support, and sales operations in regulated industries such as banking, insurance, healthcare, and travel, and offers hundreds of pre-built integrations with common contact-center and CRM systems. Distinct points include full-coverage auto QA, real-time agent assist tied to live sentiment, and an ASR engine tuned specifically for contact-center audio rather than general meetings.
Best suited for
Airepoto is a free tier with paid upgrades (freemium); Observe.AI is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Airepoto | Observe.AI |
|---|---|---|
| Core capability | Automatic recording, transcription, and summarization of meetings | Proprietary ASR that produces diarized call transcriptions with built-in PII redaction |
| Standout feature | Speaker separation that can learn recurring participants' voices | Automated quality assurance that scores 100% of interactions against configurable QA scorecards |
| Team usage | Detailed and key-point summary modes with keyword and action-item extraction | Real-time Agent Copilot delivering live guidance, prompts, and next-best-action suggestions |
| Integrations | Bot integration with Zoom, Microsoft Teams, and Google Meet | Automated after-call summaries for voice and chat interactions |
| Languages & capture | Support for offline recordings and existing audio files | Sentiment analysis, keyword spotting, and conversation analytics across voice, chat, and email |
| Best-fit workflow | Web and mobile apps with real-time collaborative transcript editing | Supervisor coaching workflows and pre-built integrations with contact-center and CRM tools |
Airepoto
Choose Airepoto if you need korean enterprises documenting zoom, teams, or google meet meetings — strengths include built by rsupport, an established korean enterprise software vendor.
Observe.AI
Choose Observe.AI if you need quality assurance teams auto-scoring every support call against compliance and qa scorecards — strengths include auto-scores 100% of conversations instead of a small manual sample, giving full qa coverage.
Airepoto
Observe.AI
It depends on your workflow. Airepoto is strong for korean enterprises documenting zoom, teams, or google meet meetings, while Observe.AI is strong for quality assurance teams auto-scoring every support call against compliance and qa scorecards. Both transcribe and summarize meetings.
Airepoto is a free tier with paid upgrades and Observe.AI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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