Adobe Podcast: A web-based Adobe studio that records and transcribes audio, then lets you edit it by editing the transcript text. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Adobe Podcast when transcribing a recorded interview or conversation and editing it down by editing the text matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Try them side by side on real calls before deciding — needs vary by team.
A web-based Adobe studio that records and transcribes audio, then lets you edit it by editing the transcript text.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
Adobe Podcast is a browser-based audio recording, transcription, and editing tool from Adobe. Its Studio records high-quality audio solo or with remote guests, capturing each participant as an individual track, then transcribes every word using the same transcription engine as Adobe Premiere Pro. The result is a text-based editing workflow: once a recording is transcribed, you cut, copy, paste, and delete words in the transcript and the corresponding audio (or video) is edited to match, so you edit sound like a document. It supports speaker detection to automatically label different speakers in the transcript. Beyond editing, it includes Enhance Speech to remove background noise and echo, and Mic Check, an AI analysis that diagnoses microphone problems before recording. It is aimed primarily at podcasters and creators producing spoken-word audio and video, but its transcription, speaker labeling, and voice-to-text capabilities make it usable for turning any recorded conversation into editable text. Adobe Podcast runs in the browser, with full Studio recording and editing officially supported in desktop Google Chrome.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
Adobe Podcast is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Adobe Podcast | QEval |
|---|---|---|
| Core capability | Word-for-word transcription using the same engine as Adobe Premiere Pro | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Text-based audio/video editing: delete transcript text to cut the corresponding media | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Speaker detection to automatically identify and label speakers in the transcript | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Studio recording of solo or remote-guest sessions with each participant on a separate track | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Enhance Speech to remove background noise and echo from voice recordings | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Mic Check AI analysis to diagnose microphone issues before recording | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
Adobe Podcast
Choose Adobe Podcast if you need transcribing a recorded interview or conversation and editing it down by editing the text — strengths include transcript-driven editing makes cutting and rearranging spoken audio fast and intuitive.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Adobe Podcast
QEval
It depends on your workflow. Adobe Podcast is strong for transcribing a recorded interview or conversation and editing it down by editing the text, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
Adobe Podcast is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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