ActasDeReuniones.AI: Colombian Spanish-language tool that turns uploaded meeting recordings into professional, editable meeting minutes (actas) in Word format within minutes. DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist ActasDeReuniones.AI when generating formal minutes for condominium and homeowner-association assemblies matters most, and DialDesk when monitoring customer sentiment and churn risk in real time across support conversations matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Colombian Spanish-language tool that turns uploaded meeting recordings into professional, editable meeting minutes (actas) in Word format within minutes.
DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.
ActasDeReuniones.AI is a Spanish-language SaaS tool from Colombia that automates the creation of meeting minutes (actas de reunion). Users upload an audio or video recording of a meeting and the platform transcribes it and generates a structured, professional draft acta that can be downloaded as an editable Microsoft Word (DOCX) document. The service accepts common file formats including MP3, M4A, MP4 and MOV, and reports turning a recording into a minutes draft in roughly three to ten minutes, with no software installation required since it runs entirely in the browser. It is marketed heavily toward administrators of horizontal property (propiedad horizontal) and community assemblies in Colombia, referencing Colombian regulations such as Ley 675, but it is applicable to general business meetings as well. The platform uses a pay-per-use approach with payments processed through Wompi, the Colombian payment gateway backed by Bancolombia, and optional account features for storing documents and distributing them. An active website, blog, WhatsApp support and social media presence indicate it is a live, actively marketed product serving the Colombian and broader Spanish-speaking market. It targets administrators, secretaries and organizations that need formal, edit-ready minutes quickly without manual note-taking. Pricing varies by plan. Check the official website for current pricing.
Best suited for
DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.
Best suited for
ActasDeReuniones.AI is a free tier with paid upgrades (freemium); DialDesk is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | ActasDeReuniones.AI | DialDesk |
|---|---|---|
| Core capability | Upload audio or video recordings for automatic processing | Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages |
| Standout feature | AI transcription and generation of a structured meeting-minutes draft | AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution) |
| Team usage | Editable output in Microsoft Word (DOCX) format | Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time |
| Integrations | Support for common formats including MP3, M4A, MP4 and MOV | Auto call summarization and logging that pushes notes into the CRM |
| Languages & capture | Browser-based with no installation required | Real-time supervisor dashboards with live agent performance and quality metrics |
| Best-fit workflow | Pay-per-use model with Colombian payment processing via Wompi | In-call agent assist with next-best-action prompts and CRM screen-pop integrations |
ActasDeReuniones.AI
Choose ActasDeReuniones.AI if you need generating formal minutes for condominium and homeowner-association assemblies — strengths include produces edit-ready meeting minutes in spanish within minutes.
DialDesk
Choose DialDesk if you need automatically scoring and auditing 100% of agent calls and chats for quality and compliance — strengths include audits 100% of interactions automatically instead of relying on small manual qa samples.
ActasDeReuniones.AI
DialDesk
It depends on your workflow. ActasDeReuniones.AI is strong for generating formal minutes for condominium and homeowner-association assemblies, while DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance. Both transcribe and summarize meetings.
ActasDeReuniones.AI is a free tier with paid upgrades and DialDesk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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