Wildix Revenue Intelligence: AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards. Zenarate: Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Wildix Revenue Intelligence when sales managers monitoring call quality and coaching reps across recorded conversations matters most, and Zenarate when monitoring customer sentiment and emerging call topics to surface compliance and experience issues matters most. Try them side by side on real calls before deciding — needs vary by team.
AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards.
Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching.
Wildix Revenue Intelligence is an AI-powered conversation analytics product launched by unified-communications vendor Wildix in April 2026 and embedded directly into the company's UCaaS ecosystem. Rather than acting as a standalone notetaker, it sits on top of the communications stack and analyzes recorded interactions across voice calls, video meetings, conferences, and chat, while also capturing metadata for interactions that were not recorded so leaders have visibility across the full set of conversations. For recorded calls it provides transcripts and AI analysis, including sentiment detection, predicted customer-satisfaction signals, talk-to-listen ratios, filler-word tracking, conversation highlights, and AI-generated next steps. A distinctive feature is natural-language dashboard creation through its 'Ask Wilma AI' assistant: managers can build custom dashboards or measurement modules by describing what they want to track in plain language, such as quality monitoring or talk-to-listen ratios. The product is aimed at sales managers, revenue and customer-success leaders, support teams, and field-based advisors in organizations where conversations drive revenue. It is positioned as a way to give revenue operations teams structured insight into communication quality and deal-relevant signals without bolting on a separate tool. Wildix operates internationally through a partner network. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Zenarate is an AI simulation-training and conversation-analytics platform for contact centers, and its Performance Analyzer (formerly Call Analyzer) is the module that turns live customer calls into structured quality and coaching data. The AI engine automatically transcribes each interaction, redacts sensitive information, and scores calls against a client's defined call model and skill expectations, processing up to 100% of calls rather than a small sampled subset. Analysis runs nightly so leaders have results the next day, with automated scorecards, sentiment analysis, topic and trend reporting, and next-action coaching recommendations. Managers can drill into specific conversation moments, listen to the audio, and add commentary directly from the scorecard. Because it sits inside Zenarate's AI Coach platform, identified gaps can be turned into personalized roleplay simulations and coaching plans. It is built for QA managers, training leaders, and contact-center operations across industries such as financial services, healthcare, insurance, telecom, retail, and travel, and supports multiple languages and global deployments.
Best suited for
Wildix Revenue Intelligence is a free tier with paid upgrades (freemium); Zenarate is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Wildix Revenue Intelligence | Zenarate |
|---|---|---|
| Core capability | AI analysis of recorded voice calls, video meetings, conferences, and chats | AI transcription of live agent calls with automatic redaction of sensitive information |
| Standout feature | Automatic transcription with conversation highlights and AI-generated next steps | Automated scoring of up to 100% of calls against a client's defined call model and skill parameters |
| Team usage | Sentiment detection, predicted CSAT signals, and key-moment identification | Quality-assurance scorecards with the ability to listen to audio and add manager commentary |
| Integrations | Behavioral metrics such as talk-to-listen ratio and filler-word tracking | Sentiment analysis plus topic-frequency and trend reporting across interactions |
| Languages & capture | Natural-language dashboard and module creation via the Ask Wilma AI assistant | Next-action coaching recommendations that convert QA findings into roleplay simulations |
| Best-fit workflow | Metadata capture for unrecorded interactions to reduce blind spots | Nightly batch processing so insights are ready the following day |
Wildix Revenue Intelligence
Choose Wildix Revenue Intelligence if you need sales managers monitoring call quality and coaching reps across recorded conversations — strengths include built into an existing ucaas platform, so call and meeting data is captured natively.
Zenarate
Choose Zenarate if you need automating contact-center qa by transcribing and scoring every agent call instead of manual sampling — strengths include analyzes up to 100% of calls instead of a small manual qa sample, with automatic transcription and redaction.
Wildix Revenue Intelligence
Zenarate
It depends on your workflow. Wildix Revenue Intelligence is strong for sales managers monitoring call quality and coaching reps across recorded conversations, while Zenarate is strong for automating contact-center qa by transcribing and scoring every agent call instead of manual sampling. Both transcribe and summarize meetings.
Wildix Revenue Intelligence is a free tier with paid upgrades and Zenarate is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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