Voiso: Voiso is a cloud contact-center platform with AI speech analytics that transcribes calls into searchable text, scores conversations, and generates automatic call summaries. Webex AI Assistant: The AI assistant built into the Cisco Webex Suite, providing real-time transcription, automatic meeting summaries, highlights, and action items across Webex meetings, messaging, and calling. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Voiso when quality assurance and compliance teams reviewing transcribed, keyword-flagged calls matters most, and Webex AI Assistant when catching up on a meeting you joined late or missed by asking the assistant what was discussed matters most. Try them side by side on real calls before deciding — needs vary by team.
Voiso is a cloud contact-center platform with AI speech analytics that transcribes calls into searchable text, scores conversations, and generates automatic call summaries.
The AI assistant built into the Cisco Webex Suite, providing real-time transcription, automatic meeting summaries, highlights, and action items across Webex meetings, messaging, and calling.
Voiso is a cloud-based contact-center platform built for sales and customer-service teams, combining voice, SMS, and messaging channels with AI-driven analytics in a single workspace. Its speech analytics suite processes recorded call audio through speech-to-text and natural-language pipelines, transcribing calls into searchable text across more than ten languages, including English, Spanish, French, and Arabic. Transcripts can be navigated, searched, and flagged against predefined or custom keyword lists to support quality assurance, compliance, and agent training. Beyond raw transcription, the platform applies AI to score conversations on a 1-to-5 scale, detect sentiment and emotional cues, and automatically generate concise call summaries that capture key topics and outcomes without reviewing full recordings. It is aimed at call centers, BPOs, and outbound and inbound teams in industries such as fintech, travel, retail, and e-commerce. Other platform capabilities include a predictive dialer, IVR and routing flow builder, CRM integrations, call recording, and real-time performance dashboards. Speech analytics features are available on its Pro plan and higher.
Best suited for
Webex AI Assistant (the Cisco AI Assistant) is built into the Webex Suite, adding AI features to Webex Meetings, Messaging, and Calling rather than working as a standalone app for other platforms. In meetings it provides real-time transcription, automatic meeting summaries, highlights, notes, and action item tracking, and it lets participants ask questions about what was discussed without interrupting the meeting. It can generate post-meeting summaries within recordings, including transcripts, notes, action items, and chapters, and it offers message summaries in Webex messaging. The AI Assistant is included on paid Webex plans (Webex Meet, Webex Suite, and Webex Enterprise); the free Webex plan does not include it. Paid plans add AI-powered cloud recording (10 GB on Webex Meet), closed captions, and longer meetings. Real-time translation to 100+ languages is available as a separate paid add-on.
Best suited for
Voiso is a free tier with paid upgrades (paid); Webex AI Assistant is from $12/mo (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Voiso | Webex AI Assistant |
|---|---|---|
| Core capability | AI call transcription converting audio into searchable text in 10+ languages | Meeting summaries |
| Standout feature | AI conversation scoring rating calls on a 1-to-5 scale across languages | Real-time transcription |
| Team usage | Sentiment and emotion analysis detecting tone and customer satisfaction cues | Highlights & action items |
| Integrations | Automatic call summaries highlighting key topics and outcomes | In-meeting Q&A |
| Languages & capture | Keyword highlighting with custom lists for compliance and QA flagging | Message summaries |
| Best-fit workflow | Call recording with real-time dashboards and performance reporting | Meeting summaries |
Voiso
Choose Voiso if you need quality assurance and compliance teams reviewing transcribed, keyword-flagged calls — strengths include transcription and analytics are integrated directly into the contact-center workflow, including recording, dialing, and routing.
Webex AI Assistant
Choose Webex AI Assistant if you need automatically capturing transcripts, summaries, and action items from webex meetings — strengths include built directly into webex, so transcription and summaries work without a third-party bot joining the call.
Voiso
Webex AI Assistant
It depends on your workflow. Voiso is strong for quality assurance and compliance teams reviewing transcribed, keyword-flagged calls, while Webex AI Assistant is strong for automatically capturing transcripts, summaries, and action items from webex meetings. Both transcribe and summarize meetings.
Voiso is a free tier with paid upgrades and Webex AI Assistant is from $12/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
More head-to-head comparisons involving Voiso and Webex AI Assistant.
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