Salesforce Conversation Intelligence (Einstein Conversation Insights) and Wave are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Wave: Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants workflows, shortlist Salesforce Conversation Intelligence (Einstein Conversation Insights) when reviewing transcribed sales calls against opportunities in salesforce matters most, and Wave when recording browser-based meetings without a bot joining matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM.
Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries.
Salesforce Conversation Intelligence (Einstein Conversation Insights) is a free tier with paid upgrades (freemium); Wave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Salesforce Conversation Intelligence (Einstein Conversation Insights) | Wave |
|---|---|---|
| Core capability | Automatic transcription of recorded sales and customer calls | Records meetings, calls, lectures, and voice memos |
| Standout feature | Insight detection for pricing, competitors, objections, and next steps | Bot-free tab audio capture plus combined tab and mic mode |
| Team usage | AI-generated call summaries with key takeaways | Speaker-labeled transcripts with summaries and action items |
| Integrations | Records surfaced on the Salesforce Activity Timeline for accounts and opportunities | Apps for iOS, Android, web, Mac, Windows, and Chrome |
| Languages & capture | Coaching and trend analysis for sales managers | Support for dozens of languages |
| Best-fit workflow | Multi-language transcription support | Encrypted cloud storage with no model training on user data |
Salesforce Conversation Intelligence (Einstein Conversation Insights)
Choose Salesforce Conversation Intelligence (Einstein Conversation Insights) if you need reviewing transcribed sales calls against opportunities in salesforce — strengths include insights and transcripts live natively inside salesforce records.
Wave
Choose Wave if you need recording browser-based meetings without a bot joining — strengths include bot-free capture across many platforms and devices.
Salesforce Conversation Intelligence (Einstein Conversation Insights)
Wave
It depends on your workflow. Salesforce Conversation Intelligence (Einstein Conversation Insights) is strong for reviewing transcribed sales calls against opportunities in salesforce, while Wave is strong for recording browser-based meetings without a bot joining. Both transcribe and summarize meetings.
Salesforce Conversation Intelligence (Einstein Conversation Insights) is a free tier with paid upgrades and Wave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.