Home/Salesforce Conversation Intelligence (Einstein Conversation Insights) vs Wave
Salesforce Conversation Intelligence (Einstein Conversation Insights) vs Wave
Salesforce Conversation Intelligence (Einstein Conversation Insights) and Wave are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Wave: Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
For ai-meeting-assistants workflows, shortlist Salesforce Conversation Intelligence (Einstein Conversation Insights) when reviewing transcribed sales calls against opportunities in salesforce matters most, and Wave when recording browser-based meetings without a bot joining matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM.
AI-generated call summaries with key takeawaysAutomatic transcription of recorded sales and customer callsCoaching and trend analysis for sales managers
Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries.
Apps for iOS, Android, web, Mac, Windows, and ChromeBot-free tab audio capture plus combined tab and mic modeEncrypted cloud storage with no model training on user data
Salesforce Conversation Intelligence (Einstein Conversation Insights) is a free tier with paid upgrades (freemium); Wave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
Choose Salesforce Conversation Intelligence (Einstein Conversation Insights) if you need reviewing transcribed sales calls against opportunities in salesforce — strengths include insights and transcripts live natively inside salesforce records.
Wave
Choose Wave if you need recording browser-based meetings without a bot joining — strengths include bot-free capture across many platforms and devices.
+ Insights and transcripts live natively inside Salesforce records
+ Surfaces revenue-relevant moments like objections and competitor mentions
- Requires Salesforce and appropriate Einstein/Sales Cloud entitlements
Wave
+ Bot-free capture across many platforms and devices
+ Handles both online meetings and in-person voice memos
- Feature set may differ between mobile, web, and extension
FAQ
Is Salesforce Conversation Intelligence (Einstein Conversation Insights) or Wave better for AI meeting notes?
It depends on your workflow. Salesforce Conversation Intelligence (Einstein Conversation Insights) is strong for reviewing transcribed sales calls against opportunities in salesforce, while Wave is strong for recording browser-based meetings without a bot joining. Both transcribe and summarize meetings.
How do Salesforce Conversation Intelligence (Einstein Conversation Insights) and Wave compare on price?
Salesforce Conversation Intelligence (Einstein Conversation Insights) is a free tier with paid upgrades and Wave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Can I use both Salesforce Conversation Intelligence (Einstein Conversation Insights) and Wave?
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.